W-Systems has been professional and… W-Systems has been professional and responsive to all my SugarCRM needs. We have many customizations to our SugarCRM and W-Systems has the expertise to handle any issues that may arise.

I paid an invoice for a year of cloud… This problem is resolved for now. June Robbins, PAL Realty Owner

Need improved organization and… Need improved organization and communication.

W-Systems should be your CRM partners. We have found W-Systems to be a great partner in helping us make full use of our CRM. The staff is professional and always helpful. In some cases we have had very tricky scenarios pop up and their staff has consistently been focused on solutions. I would recommend them for sure.

W Systems was a fantastic partner W Systems was a fantastic partner to work with. We had previously attempted to implement a different CRM system with another partner, which yielded unsuccessful results. However, in our initial conversations with W Systems, we felt a sense of transparency and willingness to build a CRM system that was specific to our needs. Our vision for a CRM system posed several challenges: 1. We are highly visual people and wanted a system that was graphically appealing and clear; 2. We are an international firm working in a number of markets with diverse sets of requirements; and 3. We wanted our new CRM to seamlessly integrate with existing workflows that heavily relied on Microsoft Outlook. Overall, W Systems was able to navigate these challenges by building a customized CRM system. My one criticism was that due to the large number of customizations that we had requested, W Systems was unable to foresee the challenges of automatic CRM system updates that could impact functionality of custom work. However, this issue was resolved with the past couple of years and W Systems continues to monitor our CRM pre- and post-updates. Overall, we would recommend W Systems to other firms. Their attention to detail and being able to listen to our needs and then to implement them into a tailored CRM has changed the way our team works to be much more efficient.