More than two years now and we still haven't gone live with GoldMine CRM! All our requirements, expectations and concerns were provided to our local GoldMine representative in detail prior to making this purchase. We were assured that there was nothing to worry about. Their proposal included the cost to purchase the software, hours to get us up and running, training, etc. We were led to believe that it was a turnkey package and as a small business we were excited to begin using this new tool. More than two years later and having spent thousands of dollars we never anticipated in additional support, we still have no clear path to going live with GoldMine. Simply put, there was a huge disconnect between what we were told prior to the sale and the reality of get GM up and running. I can't tell you how many times I've heard, "well that was the sales answer to your question" when saying "but we were told this wouldn’t be an issue". My hope in writing this review is not to give GoldMine a black eye because based on what we saw during the sales presentation I believe it will serve its purpose if we can ever get it off the ground. If GoldMine will do the right thing and get us up and running, I'd be happy to write a follow up review of how we like the software itself.

Quick to respond and deal with issues Quick to respond and deal with issues. Overall been a good experience aside from some upgrade costs that hurt a bit.

Project overview Our W-Systems team were very attentive and helpful throughout the project so far. We had some hiccups along the way that caused some delays in our project. The W-Systems team worked diligently to resolve these conflicts and get us the information we needed to proceed. Rob and Sandy are always available for guidance and help along the way. Communication has from our team to theirs has never been an issue.

Satisfied … We are working with W-Systems since a year, in this time we had a valuable exchange of ideas which move our organisation and the CRM usage to a new level.

I paid an invoice for a year of cloud… This problem is resolved for now. June Robbins, PAL Realty Owner