W-Systems has been professional and… W-Systems has been professional and responsive to all my SugarCRM needs. We have many customizations to our SugarCRM and W-Systems has the expertise to handle any issues that may arise.

Average as of late I'm giving this an average review, as my experience with UpCurve/W-Systems has been good overall, but lately, there's been a lot of miscommunication/no-communication and big delays with the fixes in our instance that's causing problems in our environment. I'm hoping this changes in the near future.

I highly DO NOT recommend I highly DO NOT recommend! The software is horrible. Buggy, complicated and far from user-intuitive. If you need to export your data for any reason, forget it. My 30+ year developer said its a nightmare. Worse than all that, the customer service is terrible! They will turn off your Company account the day your bill is due regardless of whether they sent the invoice to the right person or not (if they even sent the invoice). In Covid when you're an essential business even! Horrible company!

W-Systems is a reliable partner The folks at W-Systems do most things right most of the time, and when something doesn't turn out correct, they work hard on fixing it.

W Systems was a fantastic partner W Systems was a fantastic partner to work with. We had previously attempted to implement a different CRM system with another partner, which yielded unsuccessful results. However, in our initial conversations with W Systems, we felt a sense of transparency and willingness to build a CRM system that was specific to our needs. Our vision for a CRM system posed several challenges: 1. We are highly visual people and wanted a system that was graphically appealing and clear; 2. We are an international firm working in a number of markets with diverse sets of requirements; and 3. We wanted our new CRM to seamlessly integrate with existing workflows that heavily relied on Microsoft Outlook. Overall, W Systems was able to navigate these challenges by building a customized CRM system. My one criticism was that due to the large number of customizations that we had requested, W Systems was unable to foresee the challenges of automatic CRM system updates that could impact functionality of custom work. However, this issue was resolved with the past couple of years and W Systems continues to monitor our CRM pre- and post-updates. Overall, we would recommend W Systems to other firms. Their attention to detail and being able to listen to our needs and then to implement them into a tailored CRM has changed the way our team works to be much more efficient.