Good customer service When I had a question during the trial period, someone from their customer service team worked with me via zoom and answered my questions and helped me configure my account. I also like the fact they are adding new features all the time.

Poor Poor, continued to cancel and they kept taking payment. Finally got cancelled after a lot of chasing in Jan-21 and then they took a annual payment in Nov-21. When I sent them all the conversations, they then renewed for a year from Nov-21 to Nov-22!!! Waste of time using it and like pulling teeth to get a response or refund

refuse to give a refund even if you match the refund policy requirements. didn't have enough features in the full version, and you can't even test most of them with the demo(which forces you to pay for the full version). Then when you don't like the full version, they do everything they can to lead you in circles so you can never get your refund processed. The only reason I bought this product was because they said they would respect refund requests within 2 week if the client wasn't happy. The UI is ok, but for the price you barely get any customizability and and the customer service comes off as scammy and want to "schedule a call" to give me premium service, even though that isn't why I purchased the product. I purchased because the return policy seemed fair if I didn't like the product. @Tom you have my email in your system, I just want the refund I don’t want to waste any more time in meetings or trying to use the product. I want you to honor your refund policy, not waste my time going in circles. Reply 1: @Tom I’m leaving feedback right here for everyone to see. Stop leading your clients in circles when they ask for a refund. This is a huge red flag to anyone thinking about purchasing your product. Even with a 40% discount it was still extremely expensive. If you hadn’t had a “guaranteed refund” policy there is no way I would have paid for the product. Reply 2: Since I purchased the product through Amazon pay I was able to get a refund through Amazon. I would not purchase this product straight with credit card because Tweetful WILL NOT honor their return policy unless you go through Amazon pay and even then it is risky. I recommend using Socinator because even though you host it yourself, it is only $50 a year and has way more features and isn’t nearly as limited as Tweetful. Tweetful, get your act together.

Good service Good service. It does its job. Recommended! Design should be improved. Not easy to set up at the beginning. 5 stars if you improve.

I am pleased with number of quality… I am pleased with number of quality followers from my niche.