Vispronet

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1.36
Based on 14 Reviews

5

7.14%

4

0.00%

3

0.00%

2

7.14%

1

85.71%
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Andrew Nigl
US

Waste of time, there are much better companies in this space. Poor site functionality and clueless/hostile customer service. Have you ever wanted to order something where you provide every conceivable piece of information only to have the customer service agents mix everything up 5 times while being hostile because they are frustrated at their own incompetence? If so, Vispronet is the place to order from. They will make sure you feel like bashing your face into your keyboard with their inability to retain any information or follow simple instructions. They are the premiere you should probably spend your money elsewhere experience!

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Rafaela Chagas
US

Horrible customer service! Can’t speak about the quality because I never got the product. What I can say is that they have a horrible customer service. I ordered a very important material for an event and called on the same day to make sure they had received my order. The event was going to be 10 days after the day I placed the order. I had an issue with approving the art right away (maybe my internet connection was the problem as I doentia their website using my mobile while in the car). But I only noticed that a couple of days later to see the status of the order and it said that I still needed to approve the art. It was midnight, so I freaked out then I approved a second time. The next morning I called desperately to ask if we would still have time to receive it by my event and they told me the material was going to be shipped out that same day ( Monday) in a 3 day shipping. So I made sure to ask if I would get in by my event and even mentioned thAt if there was a risk of not being shipped out that day, I could pay a fee for a faster shipping, they told me I would get it on time. A couple of days passed and tracking said they only shipped on Thursday, 3 days later then what I was told. I called UPS to try to chance the address of pick up so I can actually get it at ups but they didn’t have that option available under my request. I would have to call the shipper and and them for this favor. I did that and they weren’t not really interested on helping me out or at least apologized for the wrong information they gave me over the phone about my package being shipped out on Monday. If I ever knew my package would be shipped out on Thursday, I would have cancelled it he order right away. But guess what, 2 of the customer services representatives hung up on me! What?? Who does that to a customer?? Of course I want to be heard and tell them that they customer service suck and gave me a complete wrong info… I call ups once again, since they were not really into help me, to see if there’s anything I could do to speed the delivery, UPS said they could ship out by 2pm on Saturday, right before my event. Then , out of a sudden I get the info that my package was sent back to the sender! I could t believe they did that without calling me ( they emailed me) but I didn’t see until later…. I am soooo pissed! This is the very first review I’ve ever sent in my life!! They really pissed me off by hanging up on me! So this review is very well deserved! Who hungs up the phone on a client, and twice, by two different people??? This is absurd!!! I really really wish the owner of this company see this review and talk with their employees.

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leann
US

No design skills Never did buy anything. I had them trying to design a breakaway banner for my team and finally gave up. It all looked so childish and elementary. I ended up designing it myself and using a Texas company. Poor design team

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Alexander Baird
US

Stay away. Absolutely one of the worst customer service experiences I've ever had. I've truly never been treated as poorly as I am right now in fighting to get refunded for a mistake that THEY made. I'll be telling everybody who needs printing to avoid their company at all costs.

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Paul Martin
US

Ordered a magnetic sign for my 1927… Ordered a magnetic sign for my 1927 Chevy truck for a Christmas parade. The customer service rep I dealt with was fantastic, the signs were delivered in a week and look great! I will definitely be using them again!

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