Not surprised by the negative review. I am not surprised at the negative reviews. I was referred to this company by a friend and spent decent time designing a pop up tent for my school's track team. I knew there was a 20% sale on "Super Tuesday" so attempted to make the purchase. That evening, I realized I needed to add the bag, but had a hard time adding it to my cart so I contacted customer service via chat. Turns out they close at 5 or so EST, but I noted in my message that I was still hoping to get the discount. I had my cc loaded up and ready to buy, but had to clear this up first. Reasonable, right? The next day I contacted them again on chat and by phone and they refused to extend the discount, blaming me for not completing the purchase before they'd closed...again, there was no indication that they closed. Called a few times, messaged a few times, and the customer service was appallingly bad. I finally chatted with a manager of some sort who still refused to extend the sale. Incredible! All I wanted was to give them money(!!!), but I was working on a school budget and really needed that discount to fit in my budget. They called me unreasonable(?!?), even though I've got screenshots of all of our conversations. At this point, even if the offer was extended, I would absolutely not order from this company. I'm sure their products are nice, but the customer service is so, so bad, they don't deserve a dime of my or your money.

Ordered a magnetic sign for my 1927… Ordered a magnetic sign for my 1927 Chevy truck for a Christmas parade. The customer service rep I dealt with was fantastic, the signs were delivered in a week and look great! I will definitely be using them again!

Do not ever order from this company Do not ever order from this company. First of all, the customer service rep. is extremely rude, and she has an " I'm right, your wrong" attitude. Who would keep someone there who talked to their customers like that?? That's the complete OPPOSITE of someone you would want working for your company! Obviously this company doesn't want to succeed and doesn't believe in "Best Practices". I ordered 2 mini- retractable banners and when I received the "proofs" online they looked like the picture that I sent in, but when I received them in the mail, they were completely DARK and unrecognizable!!! They were totallly useless! When I called she said I had to send her pictures, well of course your "iPhone" makes it look lighter, (but still looked DARK), and she wrote back and said "We noticed no difference and will not be able to assist you"!! Are you kidding me? I have now paid for 2 banners that I can't use and will sit in the corner of my office. This is completely UNACCEPTABLE and no way to run a business. Very disappointed in Vispronet. I will certainly be spreading the message about my experience.

I had a designer create the design I… I had a designer create the design I wanted using Vispronet's template. After much back and forth getting trying to get the system to accept it, I ended up emailing it to their customer service. Their customer uploaded it for me. One of their departments must have edited it because it came completely wrong. Completely! Their response even though I have emails and time stamps of what I sent is, we can offer 50% off a reorder. Seriously mind blown that I spent over $1,000 for a custom tent and it came late and wrong. Buy somewhere else and save yourself a horrible experience.