Not surprised by the negative review. I am not surprised at the negative reviews. I was referred to this company by a friend and spent decent time designing a pop up tent for my school's track team. I knew there was a 20% sale on "Super Tuesday" so attempted to make the purchase. That evening, I realized I needed to add the bag, but had a hard time adding it to my cart so I contacted customer service via chat. Turns out they close at 5 or so EST, but I noted in my message that I was still hoping to get the discount. I had my cc loaded up and ready to buy, but had to clear this up first. Reasonable, right? The next day I contacted them again on chat and by phone and they refused to extend the discount, blaming me for not completing the purchase before they'd closed...again, there was no indication that they closed. Called a few times, messaged a few times, and the customer service was appallingly bad. I finally chatted with a manager of some sort who still refused to extend the sale. Incredible! All I wanted was to give them money(!!!), but I was working on a school budget and really needed that discount to fit in my budget. They called me unreasonable(?!?), even though I've got screenshots of all of our conversations. At this point, even if the offer was extended, I would absolutely not order from this company. I'm sure their products are nice, but the customer service is so, so bad, they don't deserve a dime of my or your money.

IF I COULD GIVE 0 STARS I WOULD...CAN'T RELY ON THEM! THEY CANCELLED MY ORDER 2 DAYS BEFORE I NEEDED IT! My company placed an order to get marketing material for a huge event we were sponsoring and relied on Vispronet to get the items made and delivered per the promised time. We approved the proof they sent us as soon as we received it. There was an issue with 1 item. They said the resolution was too lower however after 4 attempts of having the resolution and dpi made over 800 per their standards they still gave us a warning saying the image would come out blurry if printed. I called the company to ask if we could pay to have them improve the resolution so it could be printed or have them remake it. The employee was incompetent and didn't understand our request. So I opened a chat online to speak with someone. They were then closed and I had to wait to receive an email when they were open again. Once I received the email to discuss the issue they said I could pay $30 extra for them to recreate the image. I agreed to do it but still needed to make sure they would deliver per the original promised date since we had the event coming up soon and had lost time due to this issue. They said I'd have to pay for 1 day shipping in order to receive it in time now. (which was the same cost of my order.) I thought this was ridiculous since I placed the order in time, uploaded 5 images to try resolving the issue, called them multiple times, created a chat online, & emailed them. Not 1 time did they take it upon their selves to suggest a way to resolve this in order for me to receive my order as promised. I asked Vispronet to refund the money for that item only and to continue with the rest of the order. I also inquired about the original promise day...I wanted to make sure I'd still receive everything in time. They said that since the image was not approved for this one item the rest of the items on the order were not made. ARE YOU SERIOUS?? I placed the order IN TIME. Approved the proof IN TIME and they said I won't receive it IN TIME!!! Then they canceled my whole order after I questioned why I wouldn't receive the rest of the order in time. I called to speak with a Manager since I felt the customer service I was receiving was poor and they were all in a meeting. I need the remainder items in 2 days. I will not find somewhere to get these things made and shipped in time! This is truly VERY POOR customer service! This is not how you handle business.

Horrible customer service! Can’t speak about the quality because I never got the product. What I can say is that they have a horrible customer service. I ordered a very important material for an event and called on the same day to make sure they had received my order. The event was going to be 10 days after the day I placed the order. I had an issue with approving the art right away (maybe my internet connection was the problem as I doentia their website using my mobile while in the car). But I only noticed that a couple of days later to see the status of the order and it said that I still needed to approve the art. It was midnight, so I freaked out then I approved a second time. The next morning I called desperately to ask if we would still have time to receive it by my event and they told me the material was going to be shipped out that same day ( Monday) in a 3 day shipping. So I made sure to ask if I would get in by my event and even mentioned thAt if there was a risk of not being shipped out that day, I could pay a fee for a faster shipping, they told me I would get it on time. A couple of days passed and tracking said they only shipped on Thursday, 3 days later then what I was told. I called UPS to try to chance the address of pick up so I can actually get it at ups but they didn’t have that option available under my request. I would have to call the shipper and and them for this favor. I did that and they weren’t not really interested on helping me out or at least apologized for the wrong information they gave me over the phone about my package being shipped out on Monday. If I ever knew my package would be shipped out on Thursday, I would have cancelled it he order right away. But guess what, 2 of the customer services representatives hung up on me! What?? Who does that to a customer?? Of course I want to be heard and tell them that they customer service suck and gave me a complete wrong info… I call ups once again, since they were not really into help me, to see if there’s anything I could do to speed the delivery, UPS said they could ship out by 2pm on Saturday, right before my event. Then , out of a sudden I get the info that my package was sent back to the sender! I could t believe they did that without calling me ( they emailed me) but I didn’t see until later…. I am soooo pissed! This is the very first review I’ve ever sent in my life!! They really pissed me off by hanging up on me! So this review is very well deserved! Who hungs up the phone on a client, and twice, by two different people??? This is absurd!!! I really really wish the owner of this company see this review and talk with their employees.

One of the worst customer service ever… One of the worst customer service ever seen, keep away they do not care about your business at all they one staff she change her name to fit more postions

Stay away. Absolutely one of the worst customer service experiences I've ever had. I've truly never been treated as poorly as I am right now in fighting to get refunded for a mistake that THEY made. I'll be telling everybody who needs printing to avoid their company at all costs.