Don't give them 10 days! I began my contract with them in May of last year. I haven't heard from them since then. I decided to call beginning December Dec 27th- I spoke with customer service representative Tony, who put in a request for a supervisor to call me for a refund/cancellation. He said I should have a call by the end of tomorrow. 28th- no call from a supervisor 29th- 2:20p cst. CSR put me on hold and said the supervisor is on a call and I'm the next call for her. Call ended at 2:27pm cst. No call from supervisor. Jan 8-I called back the SDR stated someone would call me back within 24-48 hrs. There's no update on my account Jan 12- I'll called since no one called me back. I spoke with Victoria Holland and she said there's no update on my account. They're still reviewing. 1/22- called and spoke to A. The review team is still processing. My review put in December 29. She stated the review team is their legal team and their legal team does not do inbound call or call customers. The representative stated someone will give me a call. The review usually takes about 6 to 8 weeks. 2/29- it's been eight weeks I have not received a call so I called back. The CSR started to tell me it would take 8 to 10 weeks for the legal team to get back to me. I told him that Victoria stated it would take 6 to 8 then he connected me to her. Her first question was if this was in regards to my complaint with the BBB. (I had gone to them a couple of weeks ago about this company- I suggest everyone who's dealt with them do the same!)She proceeded to tell me the legal team declined my request for refund because I did not say that I wanted a refund within 10 days. She stated that I should have received a rental agreement document and sent it to me again. She also stated the legal team did not have a formal written denial of my request.

True SCAMMERS! Honestly, I think that the people who posted rave reviews must be their employees. This company is a total scam who continuously called and called and called until my husband gave them the money, and then we never heard anything from them ever again. They sure will not be getting one more cent of my money, and I will be reporting them as legitimate scammers. I dare them to call here asking for more money.

this is a scam this is a scam! i sign up and gave my money in Oct 2022 and its now July 2023 and nothing. read the cancellation clause..... they continuously tell me give us 2-4 weeks. its been 9 months nothing but lies and more lies. i am reporting them to the state attorney general of Florida

Is not a trustworthy company Signed up in March 2022. Have only received one potential rented week, but the location requested was not available. I feel scammed out of my $2399. I have sent follow up Emails and I keep being promised they will have someone reach out to me "as soon as possible," and still waiting!

A Powerball Ticket is Way Cheaper I feel like I have been scammed. I will be sure to let anyone I see at our vacation resorts know about this company so they do not lose out on any money or trust in humanity. I do not play the lottery: and that is exactly what this is.