This is my second experience with… This is my second experience with lugless. I sent a suitcase ahead with all the clothes we need for event several weeks ahead. Now we are traveling and soon will be joining our event with the attire all there. No missing belts, socks etc.

Lugless pathentic service Lugless just does the shipping mediation and leaves you at the mercy of delivery person. They don't really care whether the package got delivered to the customer or not. The phone customer support is chargeable, which seems unworthy. The online chat support won't do much except reading out the website content and help topics. The actual shipping provider Fedex repeatedly say it package got delivered with no delivery evidence such as photo, and when I reach out to lugless, they simply say, they don't have to provide the evidence, but at the end they would ask us to complain to the police. The the most annoying experience.

We have been using Lugless for years. Dependable. We have been using Lugless for years. Dependable. The only thing is -- you have to make sure you drop at a FedEx Print and Ship location, not a general FedEx drop off which could be co-located at a CVS, Staples, etc. The co-located FedEx centers don't know what to do with the luggage.

LugLess does exactly what it says it…Loving Lugless LugLess does exactly what it says it will do. How rare is that! Recommended by a friend, and now recommended by me to many, Lugless solves the problem of traveling with baggage, especially for those of us who are tired of competing for space in overhead bins or having bags arrive damaged.

All packages were damaged All packages were damaged. They say they only guarantee safety of sports equipments and clothes and will point you to their disclosures and all that agreement nonsense. But that does not mean that you or your so called partners mishandle other stuff. I lost at least $1000 worth of products due to mishandling. And that is after I chose their most premium package. In addition to this, LugLess never ever honors the timelines you want your goods delivered at. It is always whenever they find it comfortable. And when you question this, they will have dry response saying delivery is the responsibility of our partners. Botched up service. I’d recommend everyone reading this to find a competitor that actually cares.