Akshay
INWonderful and Amazing Service ! We recently moved from Virginia to Bangalore. A few of my friends had used universal relocation and advised me to use their services. When I contacted then regarding my shipment and to gather more info, I was assigned with a dedicated person to handle all my queries. He was able to clear all my doubts and was able to guide me though the entire process of getting the packages ready. The packages were picked up at my doorstep without any hassle. When we moved to India, I had to change my delivery address and they were very accommodating. I had to pay the change of address charges but was simple and quick. During the entire process, I received phone calls and emails with regular updates of the shipment. The communication was top notch. There were delays in the ship arriving (Which is totally understandable) but I was impressed by the level of clarity, transparency and communication provided by them. I received my package after 4 months( which is slightly longer than I had expected). to my surprise, the packages were in the exact same condition the way I had handed them over with not a single damage to either the box or the content. I even had a few fragile items which arrived in perfect condition. Kudos to the entire team ranging from customer service to logistic for such a wonderful job. I am thoroughly impressed and would highly recommend their services to people considering shipping their stuff !
customer
INGreat service. Great service.. Delivered my things in a proper way..
Vivek
INThe entire experience was very… The entire experience was very positive. Their representatives helped guide me throughout the process and were able to arrange for a FedEx pickup even after their scheduled pickup for the month was done. From the time of pick up until the time of delivery I had regular updates which was very reassuring. One thing they should mention more clearly is the total duration can take from 90 days upto 4 months depending on when the pickup and customs clearance. Otherwise everything else was handled very professionally.
Tapasya Gurujane
GBReceived the packages as and how we… Received the packages as and how we packed within given time. Very much recommend.
customer
INEfficient service for shipping boxes to India HIghlights - responsive customer care team in Oakland (US) and in India. No issues in understanding services and pricing. Very efficient pick-up process. What could be improved? Package handling can be improved. My boxes were crushed in delivery - luckily only a few plastic items and one glass item were broken - nothing major and hence did not go thru the claim process. But it would be good if the boxes are handled propertly