I used to love Freightos I used to love Freightos. I've used them before. But this last shipment was a complete and utter train wreck. There was an issue with US Customs, and the customs broker which Freightos assigned, Clearit, dropped the ball repeatedly. A shipment that should have cost $1,800 with customs fees cost me $5,700, and all my freight was destroyed. I've contacted Freightos repeatedly about this--along with the customs broker AND US Customs, who said that the problem wasn't much of a problem. A simple POA needed to be filled out, and I as the importer of record was unable to provide that. US Customs said that Clearit needed to provide that. I let both Freightos and Clearit know this, and two weeks later I emailed Leigh Carter about the issue. It's doubtful Leigh had read that email. "US Customs destroyed your cargo," she said. "I'm sorry you're frustrated." Wow. I'm out over $15,000, and no one will accept responsibility for the loss. You want to be abandoned, fined, and left high and dry, use Freightos. They used to be so much better than this. Why they use Clearit is beyond me. Their Trustpilot rating is 3.8, yet on their website they claim it's 5.0. I hope Freightos gets back to me on this.

Consistently ship slower than promised… Consistently ship slower than promised on multiple shipments - they don't deliver the shipping route or speed you pay for. It came to a crunch on the SEABAY shipment #S231129003290. Shipment uploaded 11/28/23 with goods ready for pickup and delivery estimated 30-40 days - latest delivery 1/8/23. Now the promise is 1/16/24 and given their track record they will be 7-14 days late on that! We are a small business and are leaving or a tradeshow on 1/16/24 - we will have 60+ orders and a shipment to receive at the same time AGAIN!

Simplified freight forwarding Freightos has taken something that is very complicated and simplified it as much as possible. I had always used FedEx door to door service in the past, so the idea of using a freight forwarder seemed daunting but Freightos made is very understandable and easy. Great idea, and great service!

Smooth Sailing - First time importing to USA! Couldn't recommend enough using Freightos. As a first time importer, I was nervous about the whole process - but it was smooth sailing since the beginning. Very clear communication, great platform, from start to finish, everything worked out seamlessly.

Makes business logistics easier! My go to for overseas shipments both ocean and airfreight. I have been using Freightos for 3yrs now and I haven’t had any problems shipping from the US to Africa. Makes business logistics easier!