Totally untrustworthy company! Bait & Switch I posted my car shipping project on yelp, where I received 20+ inquiries for shipping my car from Little Rock, Arkansas to California. I’d received several offers all relatively within the same range. I chose Hyperion because Alex said he had a “solid” price and that he could find a driver today. I told all the other companies I had picked Hyperion. Several of them had warned me that this company often times have a bait and switch mode of operation. I have been working with Alex who was prompt in his text and was pushing me to make a decision. Within an 2 hours of first contact, I signed the contract and waited for the driver to be assigned. Even after all the warnings, I stuck with Alex. I called the office when I didn’t get a confirmed drivers name from Alex. He called me back that night and told me he didn’t even post my request and needed to look for a driver. This is after many other companies had posted and secured drivers. My post was everywhere, driving up the price. I told him I would give him the night to secure a driver because I trusted he would deliver. He called me in morning and told me he had found a driver for $1800, which was $325 more than what I signed for. It’s now, 24 hours later I learned that what Alex told me was all a lie. The price changed and he never had a driver that could pick up my car the same day, let alone the next day. I never leave bad reviews and I’m very sad to do this because I had faith in this company and Alex who said they would get my car delivered. I would avoid this company at all costs

The company uses bait and switch… The company uses bait and switch tactics. I signed a contract on 3/5/2024, for $360 based on my quote from Alex for transportation of my vehicle from WI to CA. On 3/9 at 8:45am CST, I received a text from Alex, the representative, saying Pickup of my vehicle would be 3/11. I thought great! An hour later the rep Alex said the price is now $1000. Here is the text from Alex: “ Distance is more than 2.000 miles and car is SUV. The price which given to you was calculated by AI and it was mistakenly provided you. Actual price is $1000. I know, it seems weird to you but I am being honest with you. You can check with other companies. They just gave you lower price once you sign a contract, they will come back to you with final price which will be more than actual one” Mind you this was after I signed a contract on 3/5/2024.

Exceptional Auto Transport Experience with Hyperion Auto Logistics I recently had the pleasure of working with Hyperion Auto Logistics for transporting my Chevy Malibu from Illinois to Tennessee, and the service I received was nothing short of exceptional. Alex, my point of contact, went above and beyond to ensure the process was seamless, transparent, and stress-free. From the get-go, Alex was attentive, providing clear and concise information about the transport process, timelines, and what I could expect every step of the way. The level of professionalism and personal attention to detail made me feel confident in my choice. The transport itself was executed flawlessly. My vehicle arrived in Tennessee in the same condition it left Illinois, and ahead of schedule. The drivers were courteous, and their expertise in handling my car was evident. They kept me updated throughout the journey, which I greatly appreciated. What stood out the most was Alex's commitment to providing top-notch customer service. He was always available to answer any questions and alleviate any concerns I had, making me feel valued and well taken care of. In conclusion, my experience with Hyperion Auto Logistics was outstanding. Their efficiency, reliability, and exceptional customer service have set a new standard for auto transport services in my book. I would highly recommend them to anyone looking for a hassle-free and trustworthy auto transport service. Kudos to Alex and the entire team for their exemplary service!

Room for improvement Overall, my experience with Hyperion in shipping my car to Austin was commendable. Their customer service team was proactive and provided me with regular updates. The car arrived in the exact condition it left, which was a relief. However, I did feel the initial quote process was a tad lengthy and there was some confusion about pick-up times initially. While these hiccups were resolved efficiently, I believe there's always room for improvement. That said, the actual shipping process was smooth and I would still recommend Hyperion for their professionalism and care in handling vehicles.

This is the company to go with!!!! Wow is all I can say! I originally entrusted someone else with my transport and no one ever showed up. Almost midnight on the day of the missed transport, I initiated another quote and HyperCarship responded. The process was straightforward and super easy. They were also VERY transparent and responsive as I was having trust issues due to the failed transport from the previous company. My car was picked up on Tuesday afternoon, I was able to speak with the driver and Wednesday evening, my car was home with no issues.