Tip-top service! I purchased some 'book binding basic' tools and supplies - only I'd forgotten something and ended up putting two orders through. Mandy picked this up and collated the two orders together so I only paid for 1 lot of P&P. My order was packed very carefully and the quality was tip-top. Would def. recommend to anybody who is looking to get into book binding or other preservation techniques.

Haste accepted and haste delivered - wow! We needed board in a hurry (why is it that persons working on 300 year old instruments get into the pickle of needing card yesterday!?) and I ordered it after the office closed on a Wednesday. I sent an email, left a note and a voicemail asking for it to be expedited. Before dawn the next day there was a message saying that the board would be sent that very day - it was! - and it arrived today before midday. Wonderful service, thank you, JRB

Thank you very much for your dedication, professionalism and support! Mandy, Jo, Laura were very kind, friendly and professional! They were very steadfast in their replies to my enquiries, provided reassurance and took care of all the details to ensure all goes smoothly. My purchases of the products happened to be during the lockdown in UK and times of this pandemic which created some delay but these were to be expected and understandable. It is also heartening to know that the PEL is doing their upmost best to still provide access to goods, doing good work in customers service while also taking care of the wellbeing of their staff during times of pandemic. Thank you for your dedication and wonderful work!

This was my first time ordering from… This was my first time ordering from PEL. I cleverly managed to complete two separate orders within minutes of each other instead of a combined order. I had a little mutter to myself but considered it an exercise in learning to concentrate. I was pleasantly surprised to receive an email from Mandy the next day explaining that the orders would be amalgamated and I'd only have to pay one amount of postage. I can't recall when, or if, this has happened before with any other online purchase. Because of this I'm definitely going to order more items from PEL and I hope Mandy gets a promotion or pay rise.

Print sleeves Pronto We needed prints sleeves to fulfil a last minute customer order, and requested a pretty unrealistic turnaround. Our order was dealt with straight away, Efficiently without fuss. Thank you Mandy!