This was my first time ordering from… This was my first time ordering from PEL. I cleverly managed to complete two separate orders within minutes of each other instead of a combined order. I had a little mutter to myself but considered it an exercise in learning to concentrate. I was pleasantly surprised to receive an email from Mandy the next day explaining that the orders would be amalgamated and I'd only have to pay one amount of postage. I can't recall when, or if, this has happened before with any other online purchase. Because of this I'm definitely going to order more items from PEL and I hope Mandy gets a promotion or pay rise.

High-grade Archival Products The products received is high-grade and premium archival material. Good price and also good rate for shipment overseas using air freight and properly packed for sensitive goods! Thank you PeL!

PEL has a super range of products not… PEL has a super range of products not readily found elsewhere at the quality and price I needed. One order item may have delayed the overall order beyond my deadline. Customer service was brilliant in ensuring my priority items were delivered on time to enable my meeting a deadline. I should also highlight the packaging used was very robust and ensured my items arrived in a pristine state.

£9.95 flat rate shipping for an order dispatched an entire working week after placing it Buyer beware- the shipping fee is highly unreasonable. My order will arrive a week after placing it (it took 5 full working days to dispatch), and in spite of it being physically very small, shipping is still £9.95 flat rate. My order items cost just shy of £20, so shipping is 50% of the value of my order. This flat rate fee might be justifiable for larger items or express delivery, but certainly not for the odd couple of bits of kit dispatched an entire working week after you place the order. I will not be a repeat customer. Urgent orders may not be fulfilled promptly. In this case, the shipping fee is completely unjustifiable. Update to reply from vendor: visible costs do not make them reasonable, particularly when the only realistic purchase is online and no specific date of dispatch is offered in advance. To give context, the shipping cost of two full-size bottles of whisky purchased from an independent retailer online cost exactly half the shipping price of my Preservation Equipment order for a box of the same dimensions but four times the weight. I’d have less of an issue with the insured price (empathizing entirely with the position of independent retailers) had it been dispatched promptly.

Haste accepted and haste delivered - wow! We needed board in a hurry (why is it that persons working on 300 year old instruments get into the pickle of needing card yesterday!?) and I ordered it after the office closed on a Wednesday. I sent an email, left a note and a voicemail asking for it to be expedited. Before dawn the next day there was a message saying that the board would be sent that very day - it was! - and it arrived today before midday. Wonderful service, thank you, JRB