Promises Kept Promises Kept I was working within a specific time frame and needed to protect some photographs. I ran out of protective sleeves and on re-ordering was worried that they may not be delivered in time. I phoned, was greeted with professionalism and courtesy. My urgent need was responded to and a promise of delivery was kept. Thank you to Linda, Mandy and all those involved in expediting my order! So much appreciated.

Efficient and very helpful Not only does the company provide essential equipment and supplies, the staff are pleasant, helpful, and do their best to fulfil orders as quickly as possible. They may not always be able to fully meet an individual customer's needs but, my experience is that they will do all that they possibly can. Completely delighted with both their products and the high level of customer service.

Excellent online service. I've placed several orders with PEL recently and rate their service very highly. The range of products they offer is comprehensive and of high quality, but not overwhelming - their buyers have done the legwork for you and sourced excellent products. Their website is one of the best I've used for online buying - it works smoothly and the additional suggestions for each product are very helpful. Finally, despatch and delivery are quick and reliable.

Thank you very much for your dedication, professionalism and support! Mandy, Jo, Laura were very kind, friendly and professional! They were very steadfast in their replies to my enquiries, provided reassurance and took care of all the details to ensure all goes smoothly. My purchases of the products happened to be during the lockdown in UK and times of this pandemic which created some delay but these were to be expected and understandable. It is also heartening to know that the PEL is doing their upmost best to still provide access to goods, doing good work in customers service while also taking care of the wellbeing of their staff during times of pandemic. Thank you for your dedication and wonderful work!

£9.95 flat rate shipping for an order dispatched an entire working week after placing it Buyer beware- the shipping fee is highly unreasonable. My order will arrive a week after placing it (it took 5 full working days to dispatch), and in spite of it being physically very small, shipping is still £9.95 flat rate. My order items cost just shy of £20, so shipping is 50% of the value of my order. This flat rate fee might be justifiable for larger items or express delivery, but certainly not for the odd couple of bits of kit dispatched an entire working week after you place the order. I will not be a repeat customer. Urgent orders may not be fulfilled promptly. In this case, the shipping fee is completely unjustifiable. Update to reply from vendor: visible costs do not make them reasonable, particularly when the only realistic purchase is online and no specific date of dispatch is offered in advance. To give context, the shipping cost of two full-size bottles of whisky purchased from an independent retailer online cost exactly half the shipping price of my Preservation Equipment order for a box of the same dimensions but four times the weight. I’d have less of an issue with the insured price (empathizing entirely with the position of independent retailers) had it been dispatched promptly.