Excellent Excellent - very prompt service. My order was urgent and having placed the order online I followed it up with an email to explain the urgency of my request. Tom Tregle immediately replied saying he would mark it as urgent with the team. Mandy Cosburn followed this up with three emails assuring me that the order would go up in the next day or so. I recieved it today. From placing the order to recieving it has taken 48 hours. I couldn't be more pleased or relieved -hank you. We will be in touch soon to place further orders.

Print sleeves Pronto We needed prints sleeves to fulfil a last minute customer order, and requested a pretty unrealistic turnaround. Our order was dealt with straight away, Efficiently without fuss. Thank you Mandy!

Haste accepted and haste delivered - wow! We needed board in a hurry (why is it that persons working on 300 year old instruments get into the pickle of needing card yesterday!?) and I ordered it after the office closed on a Wednesday. I sent an email, left a note and a voicemail asking for it to be expedited. Before dawn the next day there was a message saying that the board would be sent that very day - it was! - and it arrived today before midday. Wonderful service, thank you, JRB

This was my first time ordering from… This was my first time ordering from PEL. I cleverly managed to complete two separate orders within minutes of each other instead of a combined order. I had a little mutter to myself but considered it an exercise in learning to concentrate. I was pleasantly surprised to receive an email from Mandy the next day explaining that the orders would be amalgamated and I'd only have to pay one amount of postage. I can't recall when, or if, this has happened before with any other online purchase. Because of this I'm definitely going to order more items from PEL and I hope Mandy gets a promotion or pay rise.

Leather rejuvinater for an old travel bag I have a 100 year old leather travel bag to restore. The leather has become very dry and stiff. Not supple and was not responding to any leather conditioner or wax. However I purchased some leather rejuvinater from Preservation Equipment, followed the instructions and applied to the bag after I had washed the wax off. The rejuvinater treatment worked perfectly. The bag is now soft and supple and ready for another 100 years of use. I am very happy with the end product.