Excellent Excellent - very prompt service. My order was urgent and having placed the order online I followed it up with an email to explain the urgency of my request. Tom Tregle immediately replied saying he would mark it as urgent with the team. Mandy Cosburn followed this up with three emails assuring me that the order would go up in the next day or so. I recieved it today. From placing the order to recieving it has taken 48 hours. I couldn't be more pleased or relieved -hank you. We will be in touch soon to place further orders.

Very good service Considerate advice and clear answers to my queries. Delivery made efficiently and without fuss or bother by Nick and Alex. I would use this provider again.

Haste accepted and haste delivered - wow! We needed board in a hurry (why is it that persons working on 300 year old instruments get into the pickle of needing card yesterday!?) and I ordered it after the office closed on a Wednesday. I sent an email, left a note and a voicemail asking for it to be expedited. Before dawn the next day there was a message saying that the board would be sent that very day - it was! - and it arrived today before midday. Wonderful service, thank you, JRB

£9.95 flat rate shipping for an order dispatched an entire working week after placing it Buyer beware- the shipping fee is highly unreasonable. My order will arrive a week after placing it (it took 5 full working days to dispatch), and in spite of it being physically very small, shipping is still £9.95 flat rate. My order items cost just shy of £20, so shipping is 50% of the value of my order. This flat rate fee might be justifiable for larger items or express delivery, but certainly not for the odd couple of bits of kit dispatched an entire working week after you place the order. I will not be a repeat customer. Urgent orders may not be fulfilled promptly. In this case, the shipping fee is completely unjustifiable. Update to reply from vendor: visible costs do not make them reasonable, particularly when the only realistic purchase is online and no specific date of dispatch is offered in advance. To give context, the shipping cost of two full-size bottles of whisky purchased from an independent retailer online cost exactly half the shipping price of my Preservation Equipment order for a box of the same dimensions but four times the weight. I’d have less of an issue with the insured price (empathizing entirely with the position of independent retailers) had it been dispatched promptly.

Cultural heritage photographer London very impressed as a new customer , had an archiving job and needed an order asap , the whole process was brilliant. Mandy emailed personally to update me on delivery. arrived on time well packaged and excellent products. Thank you to the team . Highly recommended 5 stars