PEL has a super range of products not… PEL has a super range of products not readily found elsewhere at the quality and price I needed. One order item may have delayed the overall order beyond my deadline. Customer service was brilliant in ensuring my priority items were delivered on time to enable my meeting a deadline. I should also highlight the packaging used was very robust and ensured my items arrived in a pristine state.

Haste accepted and haste delivered - wow! We needed board in a hurry (why is it that persons working on 300 year old instruments get into the pickle of needing card yesterday!?) and I ordered it after the office closed on a Wednesday. I sent an email, left a note and a voicemail asking for it to be expedited. Before dawn the next day there was a message saying that the board would be sent that very day - it was! - and it arrived today before midday. Wonderful service, thank you, JRB

Excellent Excellent - very prompt service. My order was urgent and having placed the order online I followed it up with an email to explain the urgency of my request. Tom Tregle immediately replied saying he would mark it as urgent with the team. Mandy Cosburn followed this up with three emails assuring me that the order would go up in the next day or so. I recieved it today. From placing the order to recieving it has taken 48 hours. I couldn't be more pleased or relieved -hank you. We will be in touch soon to place further orders.

Tip-top service! I purchased some 'book binding basic' tools and supplies - only I'd forgotten something and ended up putting two orders through. Mandy picked this up and collated the two orders together so I only paid for 1 lot of P&P. My order was packed very carefully and the quality was tip-top. Would def. recommend to anybody who is looking to get into book binding or other preservation techniques.

Always helpful with our requests Always helpful with our requests! This time they got my order processed within one day upon my request as we have a deadline for Monday, even though it should have been 3-5 days processing time. A very happy customer here.