Tip-top service! I purchased some 'book binding basic' tools and supplies - only I'd forgotten something and ended up putting two orders through. Mandy picked this up and collated the two orders together so I only paid for 1 lot of P&P. My order was packed very carefully and the quality was tip-top. Would def. recommend to anybody who is looking to get into book binding or other preservation techniques.

Leather rejuvinater for an old travel bag I have a 100 year old leather travel bag to restore. The leather has become very dry and stiff. Not supple and was not responding to any leather conditioner or wax. However I purchased some leather rejuvinater from Preservation Equipment, followed the instructions and applied to the bag after I had washed the wax off. The rejuvinater treatment worked perfectly. The bag is now soft and supple and ready for another 100 years of use. I am very happy with the end product.

Promises Kept Promises Kept I was working within a specific time frame and needed to protect some photographs. I ran out of protective sleeves and on re-ordering was worried that they may not be delivered in time. I phoned, was greeted with professionalism and courtesy. My urgent need was responded to and a promise of delivery was kept. Thank you to Linda, Mandy and all those involved in expediting my order! So much appreciated.

PEL has a super range of products not… PEL has a super range of products not readily found elsewhere at the quality and price I needed. One order item may have delayed the overall order beyond my deadline. Customer service was brilliant in ensuring my priority items were delivered on time to enable my meeting a deadline. I should also highlight the packaging used was very robust and ensured my items arrived in a pristine state.

Haste accepted and haste delivered - wow! We needed board in a hurry (why is it that persons working on 300 year old instruments get into the pickle of needing card yesterday!?) and I ordered it after the office closed on a Wednesday. I sent an email, left a note and a voicemail asking for it to be expedited. Before dawn the next day there was a message saying that the board would be sent that very day - it was! - and it arrived today before midday. Wonderful service, thank you, JRB