Urgent order expedited I needed some snake weights at very short notice for a research visit to a library. Mandy in Customer Services could not have been more helpful in arranging prompt processing and rapid despatch of my order. They arrived in time, and proved invaluable.

We had really prompt and helpful… We had really prompt and helpful service from Mandy; when two orders went out in a hurry, Mandy got in touch personally to rearrange delivery in one go which helped with costs and organisation. It was refreshingly helpful in an age where ordering online feels so detached. Highly recommended company, thank you.

Great products, fantastic customer service The website is clear and easy to navigate and I was able to submit my orders easily. Whilst waiting for my order, I emailed the company to check its progress, and the staff responded quickly and politely. When I expressed concern that I needed the items by a certain date and was worried they would not arrive, they arranged for a courier to send the items to arrive the next working day. I am very impressed with the level of service provided

PEL has a super range of products not… PEL has a super range of products not readily found elsewhere at the quality and price I needed. One order item may have delayed the overall order beyond my deadline. Customer service was brilliant in ensuring my priority items were delivered on time to enable my meeting a deadline. I should also highlight the packaging used was very robust and ensured my items arrived in a pristine state.

Always helpful with our requests Always helpful with our requests! This time they got my order processed within one day upon my request as we have a deadline for Monday, even though it should have been 3-5 days processing time. A very happy customer here.