This was my first time ordering from… This was my first time ordering from PEL. I cleverly managed to complete two separate orders within minutes of each other instead of a combined order. I had a little mutter to myself but considered it an exercise in learning to concentrate. I was pleasantly surprised to receive an email from Mandy the next day explaining that the orders would be amalgamated and I'd only have to pay one amount of postage. I can't recall when, or if, this has happened before with any other online purchase. Because of this I'm definitely going to order more items from PEL and I hope Mandy gets a promotion or pay rise.

PEL has a super range of products not… PEL has a super range of products not readily found elsewhere at the quality and price I needed. One order item may have delayed the overall order beyond my deadline. Customer service was brilliant in ensuring my priority items were delivered on time to enable my meeting a deadline. I should also highlight the packaging used was very robust and ensured my items arrived in a pristine state.

Excellent Excellent - very prompt service. My order was urgent and having placed the order online I followed it up with an email to explain the urgency of my request. Tom Tregle immediately replied saying he would mark it as urgent with the team. Mandy Cosburn followed this up with three emails assuring me that the order would go up in the next day or so. I recieved it today. From placing the order to recieving it has taken 48 hours. I couldn't be more pleased or relieved -hank you. We will be in touch soon to place further orders.

Cultural heritage photographer London very impressed as a new customer , had an archiving job and needed an order asap , the whole process was brilliant. Mandy emailed personally to update me on delivery. arrived on time well packaged and excellent products. Thank you to the team . Highly recommended 5 stars

Efficient and very helpful Not only does the company provide essential equipment and supplies, the staff are pleasant, helpful, and do their best to fulfil orders as quickly as possible. They may not always be able to fully meet an individual customer's needs but, my experience is that they will do all that they possibly can. Completely delighted with both their products and the high level of customer service.