Scarlet M
GBAn amazing and supportive company Shippingxps has amazing customer service and provides excellent support in answering inquiries and ensuring you are updated on your package. Furthermore, I had an issue with FedEx damaging an item, and they supported me with a claim to get a refund. They were supportive throughout and kept me updated on my claim. I highly recommend this company, as they went beyond their means to support me with my claim. Also, their shipping cost is extremely affordable compared to others I have used.
Alex W
AUShippingXPS - A+ experience. ShippingXPS has been great. The service people are incredibly responsive, nothing is ever an issue, and their rates with Fedex are very, very affordable. I'm tried a few other forwarding companies in my time, but these guys are the best. I can't emphasise enough how nice it is to speak to actual people quickly and efficiently.
John
DENo Issues, Very Active Support! Before actually using the services, I contacted the support via Whatsapp with some questions. Got all the needed answers and finally tried it out. Worked out perfectly and the shipping cost actually cost less than what the calculator. All in all very happy!
SnowKite
FIAmazing, proactive customer service I will be back. 5/5* This was my first time using a forwarding service. When they received my package for forwarding. It was pretty much instantly sent onwards after I paid for the service. I had a slight issue on my country's end with FedEx which was related to something technical in their(FedEx's) system. Before I even had the chance to contact FedEx support, ShippingXPS already contacted to inform me that they had sorted everything on my behalf. It's stuff like this that makes the difference. They specialize in forwarding shipments and making sure their customers are actually receiving them without delay.
Ted
GBFantastic customer care, and speedy, reasonably priced service! The customer support of ShippingXPS is outstanding. I've contacted them several times for clarifications on shipping and services, both before and after placing my order, and they've been exceedingly accommodating. They were also very obliging with several specific requests I had. However, they could make a small improvement to their attention to detail regarding additional services. For instance, I asked for photos of the laptop and charger inside the box, but initially, I only received a photo of the box and the information sticker. This was resolved after a phone call. While they're very responsive on WhatsApp, their replies can be brief and sometimes require further prompting to obtain the necessary information. But they do eventually get there. Their overall service and parcel handling impressed me greatly. My package was uploaded on their website within an hour of delivery. Their website is user-friendly and straightforward. Additionally, their shipping rates are very competitive; I paid just under $70 for a 2-day FedEx delivery to the UK, significantly less than other forwarders like Fishisfast and Stackry, which would have cost $110-120. In general, I'm very happy with the service provided by ShippingXPS and would strongly recommend them. The minor issues encountered may be attributed to the scale of their operations or just inexperience. However, their customer support is exceptionally attentive, their website is user-friendly, their processing speed is remarkable, and their shipping rates are very reasonable. I would not hesitate togo to them again for future shipments from the US!