five stars for storage partners, NO STARS for Seattle Vault. First, Storage Partners has been great. They straightened out a problem I had paying online quickly and courtiously. Seattle Vault has abysmal customer service. I phoned and spoke with Richie three times, trying to straighten out the online payment problem. He was rude, complained that he wouldn't wave the late fee even though I called within the grace period to pay by phone. I will always pay online with storage partners from now on. Also, rusty water from an overhead leaking pipe above my basement unit soiled my boxes and some furniture. They did finally give me two months discount for that problem. When I first moved in, they had given away a 5x10 unit on an upper floor that I reserved, and stuck me in the basement.

Really love this place! My children have used this storage company in the past and they loved it. Now when I needed a storage unit, Highland Hill Storage was the only place I considered. Debra is always quick to respond to any of my concerns, and is always very pleasant to deal with. In this day and age when customer service reps act like they don't care, I really appreciate it when I find someone who is courteous, no matter what. Thanks so much!

Excellent Service Highland Hills Storage provides excellent service. We have had no troubles storing our stuff at their facility. They go out of their way to provide good customer service.

excelent storage facility the storage facility is of excelent quality. the prices are really reasonable, and the building is neat & tidy. will recommend to anyone that should ask. and the staff is polite and courteous, and goes out of their way to accommondate it's renters.

Friendly, helpful and did I mention friendly? Jeremy walked me through the rental process thoroughly and the move-in truck was available at the requested time. Not sure if I'm spelling "Jamie's" name properly, but both she and Jeremy have been wonderful to work with.