marti
GBoffice management since you guys changed over from that married couple managing the office, things seem to be much better. the new office staff is friendly and approachable. I even received a courtesy phone call when my storage was about to become late and for me and being a good and current customer, I really appreciated them taking the time out to do this. On the con of things, I hope our rates do not change any time soon. :)
Ashantia
GBPoorest Customer Service Yes, I was given the most horrible customer service by your manager at your 6294 E Main St, Columbus, OH 43213 location. It happened last Friday. He lacked customer service. I'm truly surprised he's a manager. Because of him I did not get a storage unit. He was unapologetic an he did not care. He actually told me he did not want me to get one of your storage units. I've told other people about his poor customer service. I wonder how he climbed the corporate ladder. It must be a joke that he's the manager. Ashantia
Philip
GBIt has been okay, but ... Aside from the frequent rent increases, the excessive fees, and the annoying phone calls the very day payment is due, I am really agitated by the egregious addition of insurance to my bill. I had at one point considered getting a bigger unit, but will likely look elsewhere when push comes to shove and I need the extra space. I have had a unit there for 12 years and the cost per month has doubled.
Kim
GBVery happy with service, location and experienced employees Stor-All Palumbo has been absolutely wonderful to interact with due to the fact that I have been leasing/renting for the last 2 years. I have gone from a larger unit down to a smaller one as needed and they have worked to accommodate all my needs. I would highly recommend their business to anyone in need of there services.
Alicia
GBcustomer service I have had nothing but great customer service from the employees and the Stor-All location on east Main Street in Columbus, Ohio. They are always courteous and always have a smile on their face. Great Job and Kudos to those who work out of this office.