Tricky... I had a great unit, easy enrollment in auto draft for my payments. I took stars off because they raised my rent $10 right after I signed up, also, I referred my mom & never got my credits so that was a sketchy promotion & the move out was nearly disasterous, be careful with that move out date, the 10 day notice means nothing, they tried to charge me for the following month even though I asked within the given time frame not to renew my auto draft & had my unit cleaned out 3 days before the 1st. I did get my money back by calling the corporate office. They're the cheapest around & act like it too.

This app is very good 👍 my… This app is very good 👍 my recommendation all friend try it

Needs to find a way to VALUE longtime customers The office staff (Mike) is great. But I've actually been a Storall tenant since Sonny (Mike's predecessor) back in 2005. That's 10 years. It would be nice to receive a {%} discount on my bill for my loyalty of 10 years; creating a loyalty club. The loyalty club could offer VIP'ers (like me) gift cards. The loyalty club could offer discounts for another anniversary with StorAll, anything to make customers feel valued. Overall, it great, I just dint feel appreciated as a customer. Food-for thought: You sometimes have to spend money to make money!

customer service I have had nothing but great customer service from the employees and the Stor-All location on east Main Street in Columbus, Ohio. They are always courteous and always have a smile on their face. Great Job and Kudos to those who work out of this office.

office management since you guys changed over from that married couple managing the office, things seem to be much better. the new office staff is friendly and approachable. I even received a courtesy phone call when my storage was about to become late and for me and being a good and current customer, I really appreciated them taking the time out to do this. On the con of things, I hope our rates do not change any time soon. :)