It has been okay, but ... Aside from the frequent rent increases, the excessive fees, and the annoying phone calls the very day payment is due, I am really agitated by the egregious addition of insurance to my bill. I had at one point considered getting a bigger unit, but will likely look elsewhere when push comes to shove and I need the extra space. I have had a unit there for 12 years and the cost per month has doubled.

customer service I have had nothing but great customer service from the employees and the Stor-All location on east Main Street in Columbus, Ohio. They are always courteous and always have a smile on their face. Great Job and Kudos to those who work out of this office.

office management since you guys changed over from that married couple managing the office, things seem to be much better. the new office staff is friendly and approachable. I even received a courtesy phone call when my storage was about to become late and for me and being a good and current customer, I really appreciated them taking the time out to do this. On the con of things, I hope our rates do not change any time soon. :)

Extremely Clean I live close to this storage facility but for some reason on researching storage facilities I never considered this one. One day I stopped and my positive experience started with the young gentlemen at the front desk. Jared was very professional and was able to provide me with all the answers to my questions. I wanted a climate control unit. When Jared took me on a tour of their storage facility, I was amazed at how clean it was. With the climate control you had a garage area with a dock. What a security feature to know you could close a garage door and feel safer. If you go to the Westerville StorAll facility make sure you get waited on by Jared! Thank You Jared for the great service!

Great treatment by Staff The Staff at the E. Main Street, Reynoldsburg, Ohio StorAll is excellent in customer relations. I especially appreciate the "heads up" when I may otherwise forget to pay my bill. Everyone I have had contact with has always been friendly, courteous, and helpful.