Montway will absolutely not act in your interests. Avoid. Under no circumstances use Montway. Months before moving across the country, we did the research you're doing now, trying to decide how to ship our car. We settled on Montway, despite their quote being several hundred dollars more expensive than competitors', because they'd been in business for years. We figured it was worth paying them to look out for our interests, explain the process, etc. They failed comprehensively and provided literally nothing of value to us. After 6 interactions with Montway over two months, we finally had a driver assigned about a week or two prior to the date of car pickup. Notice I say pickup, because the service we paid for is sold as "door-to-door". Montway billed us for the entire cost of shipping the car. 12 hours before the car is scheduled to be picked up at the address that we'd provided to Montway, we got a call from the driver. He informed us--not Montway, the freelance driver they'd brokered for the job--that he wouldn't pick up our car at our address. We would have to meet him at a truck stop at a time of his choosing, because the Interstate closest to our pickup location didn't permit 18-wheelers. Now, obviously, we'd had *no idea* that was the case, or that it was even possible. We chose Montway so far in advance because we knew that, in the middle of packing for a move with all the stresses that involves, we wouldn't want to mess around with a shady broker changing the terms at the last minute. We wanted an agent who'd explain these *exact things* to us, in advance. Nope! So we called Montway, whose advertising claims things like "we'll be with you every step of the way". Surely they'd sent the wrong type of truck! We'd paid for door to door; if that had been impossible all along for our given address, surely they'd have told us so! We explained to the rep that we couldn't get to the Port of Oakland the next morning to meet the driver; we had to be home to pack our house, get to work, take our kid to daycare, and besides, we'd paid for door to door service! This was the first of three Montway reps who quoted boilerplate language in their terms and conditions to the effect of "we'll get your car from your house, unless the driver decides not to do that, in which case we'll get it from some other place, and you'll have be there whenever he arrives." We'd read the TOC; so obviously that copy-paste job didn't help us, at all. The rep offered literally no other solutions, offers for reimbursement or to waive the cancellation fee, even an apology! Here's the thing: Do you know, off the top of your head, if the stretch of Interstate nearest to you allows certain classes to vehicles on it? Probably not, right? I didn't! Montway did, but never told me about it! So the chat rep told us to call at 7 am the next day, 2 hours before the driver was set to arrive at this truck stop. I called, and explained the following: I didn't hire an 18-wheeler, which cannot access my address. I hired Montway, a broker, as an agent to look out for me, and help me navigate this process. Montway could have hired a flatbed truck, which would have been able to get to our pickup location. And most crucially: they could have told us at ANY POINT in the two months we'd been talking to them that our address wasn't accessible by 18-wheelers! They never did, at any point! This is the BARE MINIMUM you'd expect a middleman, who's tacking on several hundred dollars to the fee the driver's taking home, to do! The first piece of information we gave Montway, months ago, was this address. Instead of their salesperson going, "Let me put that into the computer. I, a professional car shipper, know that certain addresses are only accessible by certain types of vehicles, so let me take 90 seconds to ensure your address is accessible to the kinds of trucks we generally hire for these jobs. Oh, nope--looks like you'll need to take the car to this truck stop instead for pickup." That's all! That's all it would have taken to avoid this hassle! They never did! The first rep I talked to was totally unwilling to cancel the order without charging a $249 cancellation fee. He interrupted me multiple times to read me the same passage from the terms of service. He transferred me to a supervisor, who was even more unhelpful, and she also *read me the same terms of service*. Here's the worst part: In those 3 conversations, NONE OF MONTWAY'S REPRESENTATIVES TOLD ME THAT MY DROP-OFF LOCATION WAS ALSO INELIGIBLE FOR DOOR TO DOOR SERVICE! I had to ask the driver in person, at the truck stop, if he'd bring it to the other address, and he said he couldn't! So, after 3 conversations with Montway reps in a day about this exact issue, NONE of them told me what the driver did, that they ALSO wouldn't bring our car to the dropoff address, the one we'd given them months back! Avoid at all costs. Slick liars providing no value.

Montway All The Way From beginning to end, our experience with Montway Auto Transport was 5-Star! The arrangements were made a week before our requested pick-up date, but they waited until the transport was dispatched before they charged my credit card. The car was picked up in Oregon and delivered to my home in Texas two days after pick up with no problems at all. Thank you Montway. Great service !!

Your agent was extremely helpful when…he listened and provided the result we needed even in a last minute situation. Your agent was extremely helpful when the broker I was dealing with left us in a bad situation 2 days prior to needing a transport for our car. He listened and quickly resolved our dilemma. We provided all the requested information, made a payment. Within 20 minutes we received a call from Haye Transport to set up a time and date. The following day our car was picked up, the driver very personable, attentive and made our first experience of using a car transport easy, reliable and prompt.

Highly recommend I highly recommend Montway Auto transport. They picked up my car when they said they would, they kept in contact until car was delivered, and the driver was great. Car delivered perfect.

Good Handling of a Change in Transporters They arranging a pick up very quickly, but when that trucker backed out, they worked quickly to find another at the same price and we experienced only a small delay. Communication was good throughout the process.