Their customer service just went really bad… Their customer service just went really bad overtime. Their monthly fees are crazy and it was a big issue getting responses to any queries. We finally shipped our inventory out and they didn't provide pricing to ship out our inventory, I asked 3 times and just automatically billed $1500. Really bad experience.

team work Shipmonk has a great team to work with, especially our happiness engineer Shavon & team. They’re always helpful and continue to look for ways to improve and assist us better.

Tania was ever so helpful and patient… Tania was ever so helpful and patient as we worked through a recent issue. Great all round and friendly!

Our account rep Abbie is the best Our account rep, Abbie, is phenomenal! We know she can help keep our products and shipments on the right track and it makes the 3PL experience much easier. Actually, almost all the reps we’ve had at Shipmonk have been really fantastic, so one thing they are doing right is customer service. Thank you!

Bryan Pineda is the definition of happiness Engineer When I go to Dictionary.com and look up Best Happiness Engineer Ever, a picture of Bryan Pineda pops up. I am excited to have a shipping problem or inquiry, just so I can speak to Bryan. Sometimes someone else solves my issue or I make one up, just so I can speak to Bryan. It seems like he is telepathic, telekinetic, and pyrokinetic, because he knows my issue before I tell him, he is already solving it, and he is Fired up to help.