Expensive and incompetent. Stay far far away. ShipMonk turned out to be too expensive for our use-case. In general, their support is bad. They simply are unable to fulfill straightforward requests in a timely fashion. These are simple things like getting a box ready for pickup. However, the real disaster is when it comes time to end the service. First, they committed to having our inventory ready for pickup by March 29. When we arrived at the warehouse, the poor warehouse staff had no idea what we were talking about, and had to scramble to get our stuff. Finally we picked up our boxes, but one item (a return) was missing. Not a huge problem, but annoying. Then, when trying to get back the unused balance from our account, the customer service staff kept saying an "offboarding specialist" would contact us. That's fine, but we've picked up our stuff, and just want our refund so we can go. After three weeks, no refund. But after repeated requests to customer service, we finally got a response. Unfortunately, that corresponded to them billing us for three pallets for our pickup, which we never received (and didn't want), as well as for another month of their minimum service fee. Remember, we had cancelled at the end of March, and they're billing as for another month at the end of April. Overall, a complete disaster. Now we'll likely need to take them to small claims court in order to get our money back.

team work Shipmonk has a great team to work with, especially our happiness engineer Shavon & team. They’re always helpful and continue to look for ways to improve and assist us better.

Happiness Engineer is a INCREDIBLE BUSINESS PARTNER I want to take a moment to express my gratitude for the exceptional service provided by Ronald T. at Shipmonk's Fulfillment warehouse. Every time I ship my products, Ronald goes above and beyond to ensure a smooth and efficient process. His quick response time and attention to detail are unmatched. Despite his busy schedule, he always makes time to personally oversee the handling of my company's shipments. His professionalism and polished approach make every interaction a positive experience. He picks up the phone and CALLS and this is so rare nowadays. He has always been eager to learn the nuances of our business and makes careful and considerate reconditions that has really impacted our customer service. What truly sets Ronald apart is his kindness and caring attitude. He treats each shipment with the utmost care and ensures that everything arrives safely and on time. Knowing that I can rely on him for exceptional service gives me tremendous peace of mind as a business owner. I am grateful to have Ronald as our Happiness Engineer. His dedication to excellence reflects positively on Shipmonk, and I couldn't be happier with the service he provides.

Bryan Pineda is the definition of happiness Engineer When I go to Dictionary.com and look up Best Happiness Engineer Ever, a picture of Bryan Pineda pops up. I am excited to have a shipping problem or inquiry, just so I can speak to Bryan. Sometimes someone else solves my issue or I make one up, just so I can speak to Bryan. It seems like he is telepathic, telekinetic, and pyrokinetic, because he knows my issue before I tell him, he is already solving it, and he is Fired up to help.

Our account rep Abbie is the best Our account rep, Abbie, is phenomenal! We know she can help keep our products and shipments on the right track and it makes the 3PL experience much easier. Actually, almost all the reps we’ve had at Shipmonk have been really fantastic, so one thing they are doing right is customer service. Thank you!