This review is related to the…Online Reservation This review is related to the reservation process as I haven't moved in yet. I reserved online and it was a very easy, seamless, process. The next day I got a call from a representative to answer any questions I may have had and provide additional information. He was very professional and friendly. Great experience so far!!

Worst experience possible Worst experience possible. Paid for a unit in Atlanta (Roswell Road at I-285) online. I went to the facility the gate code provided by text did not work. Fortunately another customer let me though the gate. the "secure" door into the building was broken and permanently open, the security cameras were open. I went to the unit and it was locked. I went down to the office and there was a sign on the door saying no one worked at the facility and if there was a problem to go in person to the Chamblee location which is about 7 miles away. I tried to get my money back and was refused. Said I had to get it at a manned facility. Went to 3 other Public Storage facilities, no one at any of them. I finally sent a letter to corporate office and threatened suit. Took several weeks to get my funds back. Run away. Do not even think of using them.

Firstly Firstly, no one used the name USSelfStorage.com. Secondly, I learned on 4/22/2020, I had two separate employees from Extra Storage calling for two separate storage lockers. The advertised rates found online for one locker was $79 and free rental in the second month. Thirdly, advertised rates found online for a second locker was $100 for first month had increased to $215 on the day we were going to close the deal. Going to file review on yelp. If you don't have an ATM card i.e. VISA, Mastercharge etc, you cannot use checking info i.e. routing number, etc. and Extra Storage is unable to process your reservation.

Bait and Switch!!! I am extremely disappointed. I went online to Champion Storage webpage, selected a 5x8x8 climate control storage unit. I reserved this unit for 55.00 per month. When Champion Storage sent me an email regarding the unit, they switched the price to 69.00 per month. I have copies of the confirmed price per month. This is a poor way to start a business relationship. It will be extremely difficult to trust them going forward.

Couldn’t be more simpler Reserving online was very simple followed by a quick call from Lisa to schedule in person showing and setting up. Lisa did excellent job telling me all about how everything works and showing me around. I was left to confidently make decision in renting storage space. I left the place feeling great about using them for storage needs and feel safe having my stuff there. I strongly recommend Extra Space