I have contacted one of the agents… I have contacted one of the agents support called ( Alwin)He Helped me a lot and he was really understanding and well listening, He solved my issue , In addition, He was was nice and not like others i have contacted over the chat room before !, I hope all of the support team over chat room be such as him!

The downfall of this service It's been great so far. However, I was surprised to see that the 60 days of free storage was drastically reduced to 7. There's no way to make shipment cost-effective this way for the customers. Moreover, they take on average 2 days minimum to scan (even in the NJ warehouse show your parcel on your account, taking days from you. This was not an issue when you had 2 months of free storage but now? It's not worth it. It's frustrating because I did a couple of preorders with this warehouse, I'll check if it's possible to change the address because this is not useful anymore.

Fast package processing Love how fast you process incoming packages. 9/10 times it's on the same day the package arrives.👌🏾 The shipping is more affordable and doesn't fluctuate as much as your competitors. That's why I changed to ship7. I've used two other shipping companies before and their pricing is significantly more.

Once a god service but now totally worthless Once a good service but now totally worthless, since repack service is not offered anymore and free storage time was reduced from 60 to only 7 days.

I have used them twice to get things… I have used them twice to get things from America to Australia that don't deliver internationally. The postage is slow because I pick the second cheapest service but the first one got here (it took a month) and the second one is slowly moving through the system. No complaints about them or about the postal times because I picked them based on price, not based on speed.