Horrible Their customer service via email and chat, they’re saying that “once the package is delivered to our WH it will take 24 hours for it to be ready for shipping.” But it is lie. My package arrived to their Delaware WH on Apr. 25 (Thu) 1:46pm, and indicated “Expected ready date on Apr. 26 (Fri) 6:00pm.” However, my package is still pending without any notice and now Apr. 28. Moreover, they are saying as below. [As of now, we can update packages under your account in below given speeds after delivery: Delaware (US) Warehouse: Same Day] I also asked them about this situation but nobody answered. What’s going on with my package? What if I would know your work is so much slow like this, I did choose another transfer company. In addition, I read other reviews and many customers mentioned that Ship7 stole customer’s items from package, therefore I am very concerned regarding they are stealing from my item as well not just slowly. It has been waiting for ready to ship 4 days and they don’t do what they promised. They said “ We have informed our WH team to scan the package and make it ready for shipping by today” after keeping me waiting for 3 more days since they gave me an original deadline. But it is not. I would never use this company what if I knew they don’t have any responsibility for their business.

Best for shipping small multiple packages w/plastic toys goods in it. I used this service for a year to ship out multiple small packages with custom plastic toys. Although I had issues with the service, such as delays and picture requests but every package arrived safe and sound in the end. Since the free storage changed to 7 days of free storage, I ended up switching to an alternative mail forwarder with longer storage for saving shipping cost. Will I be back using Ship7 again? If they can offer more than 30 days of free storage, then I may consider it.

I have contacted one of the agents… I have contacted one of the agents support called ( Alwin)He Helped me a lot and he was really understanding and well listening, He solved my issue , In addition, He was was nice and not like others i have contacted over the chat room before !, I hope all of the support team over chat room be such as him!

I am not going to dare try another one men, they have DDP shipping, you can't beat that for international buyers that find normal shipping a pain in the soul each time you have to free a packet from customs, such a time and money lose. Is the first time i tried Ship7 and i think i will not try anything else from now on. I am happy i did this selection. I think its the single one that offers DDP + No taxes location options, correct support service, you get 3 pictures showing you the external packet, internal items, and wieght and size image. Could the shipping be cheaper? probably, but i guess they inflate a bit the prices to have some profit margin for the service. Can't complain. This is an honest review,

The downfall of this service It's been great so far. However, I was surprised to see that the 60 days of free storage was drastically reduced to 7. There's no way to make shipment cost-effective this way for the customers. Moreover, they take on average 2 days minimum to scan (even in the NJ warehouse show your parcel on your account, taking days from you. This was not an issue when you had 2 months of free storage but now? It's not worth it. It's frustrating because I did a couple of preorders with this warehouse, I'll check if it's possible to change the address because this is not useful anymore.