Excellent Service from Start to Finish... A few hours away from Atlanta coming from Virginia, I quickly receive a follow up call after an online reservation. Upon arrival, Tom and team is ready to get me started through their process. I was in/out of the place with all the proper documentation, insurance, etc. in a very short amount of time allowing me to get on my flight to France the next day with a sense of ease as it was a quick stop in ATL.

Five stars, but for one major sticking point I was in immediate need of a storage facility, so I found storage.com online. Plus: their website was easy to navigate, and the user experience was very positive. It was fast and easy to locate a nearby facility, and just as easy to reserve an available storage space. MINUS: The first facility (BA Self Storage in Los Angeles) was open, but there was no staff in their office. A sign on the window stated that they were on-site doing maintenance, and gave a number to call for service. I called the number and left a voicemail. After waiting five minutes, I called a second time, again leaving a voicemail. After waiting another ten minutes, I decided to call storage.com for service. Plus: I reached a storage.com representative almost immediately. I told that I'd been waiting fifteen minutes for service at the facility-- the rep apologized and offered to call the facility personally. He placed he on hold and called the facility. Someone finally showed up as I waited on hold-- he didn't greet me or apologize for keeping me waiting, he just walked into the office. Plus: I decided that I wanted to do business anyplace other than BA Self Storage. When the rep got back on the phone, he asked if I was being served. I told him yes, but that I'd rather go to another facility . The rep was not only very professional in handling my request, he also quickly reserved another space that had just become available less thana mile away. Plus: The second facility, Extra Space Storage in Hollywood, was a 180-degree turn from BA Self Storage. The manager, Martin, greeted me upon arrival, asked about my needs for storage and gave me available options. I'd chosen a space and completed our transaction in less time than it took for anyone at BA Self Storage to even show up to the office. An occasional review of storage.com's network of clients should ensure a consistent level of professionalism and quality of service. If not for the considerable ding from BA Self Storage, this would be a five-star review. Still, I'd recommend storage.com to anyone who needs a nearby storage facility.

quick Spoke with Joe, told him what my needs were and in less than five minutes Joe had my order processed! Quick, fast and efficient! Appreciated!

truck parking for perfect pallet Joe was very helpful with the information I had requested..

Very good experience!! This company was very helpful. Instead of pressuring me to make a decision quickly the agent actually helped me figure out what I really needed. I ended up getting a bigger unit, closer to my home for less money than what another high pressure company tried to shoe horn me into. Agent was patient while I decided and answered all my questions fully. A very nice experience. Thank You!!