Where is my email confirmation? I called to reserve a unit. The email confirmation never arrived, although this survey did! I called back to ask for the confirmation email and I was told that there was no way to re-send it. The confirmation is NOT in my junk mail box. Very poor service!

Very pleasant, helpful representative -- 5 stars depends on facility! Steve was very pleasant and helpful from the outset. I would have given him a 5 but the last star depends on the units and service on site and whether they provide a consistent experience. If they are like Steve, I am not worried.

Amazingly efficient I had spent an hour calling other facilities. We had unique needs to store evidence in a wrongful death litigation. 1 call, 15 minutes, it was resolved by the rep for Storage.com and we had a confirmed, affordable, conveniently located storage unit. Very happy about the good use of time and clear communication.

Very good experience!! This company was very helpful. Instead of pressuring me to make a decision quickly the agent actually helped me figure out what I really needed. I ended up getting a bigger unit, closer to my home for less money than what another high pressure company tried to shoe horn me into. Agent was patient while I decided and answered all my questions fully. A very nice experience. Thank You!!

Sold me a space that wasn't available Due to a delay in our new house closing in the new city to be removed to three hours away, I called storage.com to get a storage space for a full house worth of stuff. They found me what I thought was the only 10 x 30 space available in the city of Vancouver Washington. I was a static and very thankful to get it. 10 minutes later the manager of the storage facility called me and said that he had no idea what storage.com was telling me, because that space is not available and they have not had a 10 x 30' space available for months and months. I was left scrambling to find any adequate space for my moving van to move things into the next morning. I would NOT recommend Storage.com.