Convenient and quick process See title of my review

Sold me a space that wasn't available Due to a delay in our new house closing in the new city to be removed to three hours away, I called storage.com to get a storage space for a full house worth of stuff. They found me what I thought was the only 10 x 30 space available in the city of Vancouver Washington. I was a static and very thankful to get it. 10 minutes later the manager of the storage facility called me and said that he had no idea what storage.com was telling me, because that space is not available and they have not had a 10 x 30' space available for months and months. I was left scrambling to find any adequate space for my moving van to move things into the next morning. I would NOT recommend Storage.com.

quick Spoke with Joe, told him what my needs were and in less than five minutes Joe had my order processed! Quick, fast and efficient! Appreciated!

Misinformation and safety issues When the moving semi truck arrived the driver had difficulty negotiating the uphill driveway because the contractor had not removed the snow and ice. In addition the alleyway was blocked with parked service vehicles which prevented the driver accessing the rental unit. This cost me an additional $350 in fees to the driver because my household items had to be carried much further increasing the time to unload the truck. Finally, my partner mistakenly tried to unlock the unit next to ours and found that the key she had not only unlocked the unit next to ours but ours unit as well. Both lock sets were provided by the storage unit office. I am quite disappointed in the service provided and will be taking this up with the manager at the Parklawn facility in Rockville, MD

Very pleasant, helpful representative -- 5 stars depends on facility! Steve was very pleasant and helpful from the outset. I would have given him a 5 but the last star depends on the units and service on site and whether they provide a consistent experience. If they are like Steve, I am not worried.