Thank You I am moving to Atlanta in November 2015 so I will be close to where I am going to be a resident .

Where is my email confirmation? I called to reserve a unit. The email confirmation never arrived, although this survey did! I called back to ask for the confirmation email and I was told that there was no way to re-send it. The confirmation is NOT in my junk mail box. Very poor service!

Rating Your Representative... I made reservations today at 3pm with an agent named ABBY....SHE IS OUTSTANDING, to say the least! I am in an unfamiliar state, handling the death of a beloved elder in my family. Abby was courteous, understanding, cheerful, knowledgeable, extremely helpful, she went above and beyond to assist me and I TRULY APPRECIATE ALL OF HER EFFORTS...You should be very proud to have her on your team...lol...SHE IS A WINNER!!!! and THANK YOU Thank You thank you ABBY.

Very good experience!! This company was very helpful. Instead of pressuring me to make a decision quickly the agent actually helped me figure out what I really needed. I ended up getting a bigger unit, closer to my home for less money than what another high pressure company tried to shoe horn me into. Agent was patient while I decided and answered all my questions fully. A very nice experience. Thank You!!

Five stars, but for one major sticking point I was in immediate need of a storage facility, so I found storage.com online. Plus: their website was easy to navigate, and the user experience was very positive. It was fast and easy to locate a nearby facility, and just as easy to reserve an available storage space. MINUS: The first facility (BA Self Storage in Los Angeles) was open, but there was no staff in their office. A sign on the window stated that they were on-site doing maintenance, and gave a number to call for service. I called the number and left a voicemail. After waiting five minutes, I called a second time, again leaving a voicemail. After waiting another ten minutes, I decided to call storage.com for service. Plus: I reached a storage.com representative almost immediately. I told that I'd been waiting fifteen minutes for service at the facility-- the rep apologized and offered to call the facility personally. He placed he on hold and called the facility. Someone finally showed up as I waited on hold-- he didn't greet me or apologize for keeping me waiting, he just walked into the office. Plus: I decided that I wanted to do business anyplace other than BA Self Storage. When the rep got back on the phone, he asked if I was being served. I told him yes, but that I'd rather go to another facility . The rep was not only very professional in handling my request, he also quickly reserved another space that had just become available less thana mile away. Plus: The second facility, Extra Space Storage in Hollywood, was a 180-degree turn from BA Self Storage. The manager, Martin, greeted me upon arrival, asked about my needs for storage and gave me available options. I'd chosen a space and completed our transaction in less time than it took for anyone at BA Self Storage to even show up to the office. An occasional review of storage.com's network of clients should ensure a consistent level of professionalism and quality of service. If not for the considerable ding from BA Self Storage, this would be a five-star review. Still, I'd recommend storage.com to anyone who needs a nearby storage facility.