Very pleasant, helpful representative -- 5 stars depends on facility! Steve was very pleasant and helpful from the outset. I would have given him a 5 but the last star depends on the units and service on site and whether they provide a consistent experience. If they are like Steve, I am not worried.

Where is my email confirmation? I called to reserve a unit. The email confirmation never arrived, although this survey did! I called back to ask for the confirmation email and I was told that there was no way to re-send it. The confirmation is NOT in my junk mail box. Very poor service!

I was shocked with such a convenient experience! I called a local storage chain looking for a unit with criteria and price range in mind. Though there were none available in the area I was looking, the agent referred me to storage.com with a phone number and the gentleman there helped me into a unit that fit my price range and criteria in a different location. Friendly and extremely convenient! Thankful for these guys!!

Great The representative I spoke with was very helpful and great at explaining everything to me.

Convenient and quick process See title of my review