Excellent Sample Kit Experience My sample kit was delivered quickly and without issue. The materials inside show the true quality and wide range of options Box Genie offers. My favorite part was that they included samples of all their paper types in several designs so I could see exactly how different ink colors are absorbed on each one. Overall great experience!

They ghosted us! Had a weird experience with them. They quoted us a custom box and then we sent them a sample of our product and our current box (at our own expense) to make sure that they could match our current specs and the quality of our current box. After sending them everything, I followed up with them at least 3 times and never received a response to any of my emails. They just ghosted us!

Ordered and paid for boxes on 03/23/23 Ordered and paid for boxes on 03/23/23. Site states shipping within 10 business days. It is now 04/14/23 and I just checked again.....it still says unfilled. I called and no one ever answers. I messaged them, no reply. I finally sent an email demanding contact and they reply with our order is waiting to be glued. They then offer me 20% off my next order (which is what they give all new clients so it doesn't mean anything). How about they refund me an additional 20%, refund my shipping cost and send my order? Very unsatisfied 1st time client.

Knowledgeable customer service I called in with questions about my art and a real person answered. Lynn was patient and helped me with my design questions and made sure I received my first time order discount before placing my order. Excited to receive my boxes!

They advertisement is a hoax They advertisement is a hoax. They don't return calls or answer contact us. They don't want your business