TERRIBLE COMPANY. DON'T HIRE PURPLE HEART This company contracts out to terrible carriers who are unprofessional, negligent and even criminal. We had numerous delivery times given with no shows, damaged and missing items, and the movers were kicking and throwing boxes. Many boxes were left out in the rain, we have 1/2 a bed, a missing video game console, etc. We now have to go through insurance claims to sort it all out. Purple Heart takes your money and then pretends they'll guide the whole move but basically leave you hanging. They tried to make us sign an NDA in exchange for a small discount so not to write this review. AVOID!

Worst moving company EVER!! Worst moving company EVER!!! It seems that they go by several different names but when we used them they were called Landmark Movers. They never told me that they were supposedly a "brokerage" company who outsource the actual move. They outsourced with One-way Van lines. They told me that our furniture would be delivered between the 1st and 2nd of August so they would pickup on the 27th of July. They picked up on the 27th and used extra materials that were not asked for so they tried to charge an extra $75 just for wrapping the couches which I never asked them to do. The guy packed the truck with the exact items on the truck and said that the cubic feet was over and he called dispatch and they said that it would be an extra $400 which I told them I didn't want to pay because I was told that the items on the list was covered under the price that we agreed to. I told them to take my stuff off of the truck and Deena Chavis who works in billing got really nasty with me and said that she will tell the drivers to leave with my stuff unless I pay. I went back and forth with her and then the price went from $400 to $118 then when she talked to my husband she said it will just be $80 now at pickup and $80 upon delivery which that equals $160 which she said the total would be $190 so in the end they just want to get as much extra money out of you as they can. Don't give them a dime.

Terrible experience Terrible experience. Look elsewhere. Our shipment was held hostage and they could not give us a delivery date. We waited over 2 weeks after we were promised delivery. Daily phone calls still didn’t provide us with updates. Look for a local carrier that can promise specific dates. Price is not as good as promised. Buyer beware.

A retiree and I also used the company… A retiree and I also used the company to transfer my belongings from Maryland to Ohio in August 2018. The service was very good all-round. The team arrived on time and likewise did the job nicely. They were dedicated to their job. Everything worked out without problems. Delivery was done by the deadline day. My things were perfectly handled. If I need to relocate again, I believe, I will go with them.

DO NOT HIRE THIS INCOMPETENT COMPANY!!!!!!!! Do not trust anything they tell you or that is in writing (contract). Our entire experience has been very negative. As a first time consumer for hiring a moving company, I feel as though I was taken advantage of. They under estimated my cubic feet by almost 1/3, causing an increase of $1500.00. The damage that our belongings have suffered are unacceptable and non-repairable. The waiting time to receive your belongings is absolutely ridiculous! They don't tell you that they start counting days (business days) from the first day you are available to have your things delivered. In the contract, there is a guarantee for delivery of less that 500 mile, delivery will be within 10 days. Average is 0-6 days for delivery within 500 mile. We moved approximately 370 miles, had belongings picked up on Sept 6., our first day available for delivery was Sept. 18. We finally received our belongings on Oct. 17. That's 6 weeks after pick up and 4 weeks after our first available delivery date. Keep in mind that everyday that you live without your belongings, it costs you extra money because you either have to buy kitchen ware to cook or eat out everyday. What furniture do you use? Eat, sit and sleep....on the FLOOR of your new home! If you ship your clothing, you've got only the clothes that you carried with you in your suitcase, unless you buy more. We moved to our new home and needed to repair a couple things that would have taken minutes, doing it by ourselves. Since the company held my husband's tools hostage, we had to hire people to do the repairs (costing approx. $4500.00). Please do not hire this company unless you don't mind giving your hard earned money away to a company that is only concerned with lining their pockets with it. Side note: Two of the five men that picked up/delivered our belongings expressed their dislike of the company because "they (the company)don't care about their customers".