Very good services Very good services. Great hospitality and very helpful from buffalo to baltimore

Great Moving experience and Customer Support! One Way is the second company that offered moving services to our family.I would like to note, that it was much more better exprecience then at the first time.Firstly, excellent customer support represantative explained me all options that i can use,and made that very clearly.Movers were at time,they contact me 30 mins before.All our goods were packed fast and securely,transportation process is great too,i think the main think that all objects were packed right into the truck.Final amount was little bit more then estimate,but i was ready to pay it for such services.Thank you Guys!!!

Used this team a month ago... Used this team a month ago while moving a 14-foot large WALL PAINTINGS from Maryland to Colorado. At the start the Customer Service manager seemed to be slower in responding my calls but yet when she answered she gave me the whole details about how they work and I followed up and my job was perfectly carried out. Everything was carefully handled and am very happy with them.

Worst moving company EVER!! Worst moving company EVER!!! It seems that they go by several different names but when we used them they were called Landmark Movers. They never told me that they were supposedly a "brokerage" company who outsource the actual move. They outsourced with One-way Van lines. They told me that our furniture would be delivered between the 1st and 2nd of August so they would pickup on the 27th of July. They picked up on the 27th and used extra materials that were not asked for so they tried to charge an extra $75 just for wrapping the couches which I never asked them to do. The guy packed the truck with the exact items on the truck and said that the cubic feet was over and he called dispatch and they said that it would be an extra $400 which I told them I didn't want to pay because I was told that the items on the list was covered under the price that we agreed to. I told them to take my stuff off of the truck and Deena Chavis who works in billing got really nasty with me and said that she will tell the drivers to leave with my stuff unless I pay. I went back and forth with her and then the price went from $400 to $118 then when she talked to my husband she said it will just be $80 now at pickup and $80 upon delivery which that equals $160 which she said the total would be $190 so in the end they just want to get as much extra money out of you as they can. Don't give them a dime.

Misleading & bait and switch scheme My belongings were picked up June 14. I told the movers and wrote on the paperwork that my first delivery date was supposed to be June 20. I received a call from One Way on June 21 asking when my first possible delivery date was. I told her that I gave the movers the information as well as writing it on the paperwork I signed. She said she looked and didn't see anything showing a date. The paperwork from One Way is misleading because it says it will be delivered up to 20 days. I received my belongings 34 days later. I had called On Way multiple times and never got an update besides that they were still working on the route. My belongings sat in a warehouse for weeks and no one could give me an answer or some sort of delivery date range. My paperwork with the broker says that if the delivery takes over 30 days, the shipping company is responsible to pay compensation after the 30 days. When I got a call on the 32nd day, I asked about some sort of discount or information on a refund based on the contract I agreed to and signed. The person said that no, there was no discount or credit for being beyond 30 days. The movers did not follow what is stated in the agreement as far as bringing stuff to the location they need to and setting anything taken apart back together. the original people took apart and they never put it together. They just stacked everything in my living room without bringing to any rooms. Many boxes were damaged and a large TV completely smashed in. After I got my stuff, I tried calling One Way to get information about reimbursement after 30 days and information on getting insurance information for the damaged items. I have called 3 times during their posted open hours of operation and no one picked up. I have not been able to get a hold of them. I did receive an email a couple of days ago saying that they never guarantee any delivery timeframe and are not required to pay anything. So don't trust them or the paperwork you sign because they just have a bait and switch scheme.