Outstanding service !!! Debra and Mike made our moving experience seamless and stress-free!

I am disappointed that I have to leave… I am disappointed that I have to leave a star. My experience with New way moving services was the worse. Talking about the ole bait, and switch should be their moto. I read through the reviews as I was on the phone with sales. Said I am looking at your reviews and based on them I’m going to pass. Hung up and Debra called me back, and assured me that they were nothing like the other companies. That the BBB is going by some angry customer that did not get their way, she was so convincing that I did not listen to my first mind. After everything started to go wrong, I sent Debra this email ….. (Hi Debra I just wanted to reach out to you, because, we discussed the working of other transport companies regarding how they do business, the way they tell you one price then when they take your money, and give you a contract at a certain price, then the price doubles. We discussed all of that. We discussed the negative reviews that is posted about New Way on the BBB, and the internet. You guaranteed me that New Way did not practice this sort of thing, the delayed pick up, the money grab, and all the negative things that was written. I was given the drivers number, he was suppose to pick up the car up on 8/16 at noon, then he text, and said between 2-5, the car would be in Tucson same day. Then I called New Way, because on 8/17 I had no contact with the driver,and was told that the driver had contact me, and I didn’t answer. I’m trying to make that make since when I have paid for a service, and I answer all calls unknown numbers and all. I was told his call was to tell me he had an incident he told me that line on the first night he missed the pick up window he gave. Next day 8/17, I contact New Way and was told that the driver called and said he had an incident that morning not sure how many incidents was involved, when I spoke to dispatch at New Way I was told they pick up as late as 7pm, and I would be fine the car would be picked up today 8/17/23. It is now 8/18/23 the car is still here in Lakewood CA. My granddaughter need her car she is a college student that has school, and work. Public transportation is not an option for her because of scheduling conflicts. Debra I’m emailing you because I believed you, I thought I heard in your voice a person I could trust to get this done, at the rate I was told. I trusted that what you were saying about the negative information about the company was not true. I trusted that your telling me about the company you work for is not a bait and switch company, but a reputable one. I am reaching out to you because when I was hesitant about New Way, and was going to pass, because of all the negative reviews, it was you that made me decide that okay this company can’t be what everyone is saying. Bottom line if this company is what is written in all the reviews. I am hoping that you are not, part of that. I know reading this, what you’re thinking, and it’s not that at all. It’s I trusted you. I’m hoping to hear from you today 8/18/23. I hoping that the price I was told and that what YOU said is true. Please know I’m not trying to attack your character. I’m just voicing how I feel. Hope to hear from you soon.) J. Norman Job#P102388 I end up cancelling the contract on 8/18/23 on 8/20/23 I received a text from Elizabeth in the billing dept stating my refund has been processed, and it would be 5-7days. On 8/28/23 no refund, and since they no longer answer my call I text and was told that they received a message from the bank that there was a small glitch in the system, and my refund would post 5-7 days. My question which bank since I used to different method of payment, and had not seen a refund to either bank. Well today is 9/12/23, and I have yet to receive my refund had to file a dispute with both banks. Bottom line you would be crazy to use this company. Read the bad reviews they are the ones that accurate. Those positive reviews are more than likely friends and family. I have written truth of all this. So disappointed I had to leave a star at all.

Please do not use this company Please do not use this company. I know someone who has used them with some success in the past but on the recent car they are trying to ship the price quote was $500 and they now will only ship for $700. I was still willing to give them some benefit of the doubt as mabye circumstance such as immediate shipping may affect the price. When receiving my quote, I mentioned the experience of the price increase for my friend and was immediately transferred to a manager. My question was "since I'm trying to book this in advance is the price set or is there a possibility that the driver will arrive and want more than the quote like my friends experience". I was thinking maybe because I was booking far in advance they could get a firm commitment to pick up the car at that price or something. I really don't know the industry so I didn't know if that was how it works or not. I promise that I neither argued, raised my voice, nothing. I maybe said 50 words total. I asked if booking advance would assure the price and mentioned the change in price for my friend and the person on the phone just went off on me. She sent a follow-up text after we got off the phone which I think illustrates the tone on our call. It was completely crazy. Here is the text word for word. "This is New way moving services, this is a shame how you treat people and disrespect me and my manager. I cant believe you know everything about the industry and everything we say you argue with us and making a joke. Same on you that is why we wish you will go with one of those brokers that actually behave the way you say that we do and then maybe you will regret you didnt go with someone reliable." I will reiterate that I didn't joke at all, I didn't argue, I didn't raise my voice, I didn't disrespect anyone just asked if the price might change and mentioned I had other quotes that I was trying compare against. I have maybe left 2 bad reviews in my life but I feel like I need to leave this as a warning for anyone that is thinking of using this company.

This is the first time I have used new… This is the first time I have used new way moving services, and they have come through with flying colors. The overall experience was pleasant. Had them picking up a vehicle in NC on the Monday after a Hurricane was still dumping water over the state, and in less than 24 hours, the vehicle was in Florida at my doorstep. Great job. Definitely recommend.

Received great service Received great service and when two other companies did not follow through with our transport request, we almost gave up. New way moving made it happen and The driver was very prompt and professional. I will definitely use this service again!