Rachel Wortmann
GBAbsolutely terrible. Incredibly disappointed. Absolutely terrible. I placed an order on June 12 for an August 1st event. They confirmed the order, proof, etc. When the first shipping deadline came around, I followed up where they were and why I hadn't received the shipping email like they state will be sent in the order confirmation email. In my follow up, they confirmed they would still be here in time "per the production timeline". I found out yesterday, JULY 30TH, they have yet to go to production. ABSOLUTELY TERRIBLE. DO NOT WASTE YOUR MONEY.
Issac Burgos
GBHorrible Work No Accountability To start I ordered five different box sizes. When I received my shipment some of the boxes appeared darker than others, the ink wasn’t consistent on the boxes, and many of the boxes had patchy ink jobs. I spoke to customer service and they told me that quality control department said that the job printed correct and that they would not be issuing any credits or replacements. I find it extremely disrespectful and unprofessional that they expect for people to receive a horrible print job and not take responsibility of it.
N
GBHorrible Sounding the trumpet here, 30% + 1-star reviews and I’m surprised it’s not significantly higher. No contact number listed and their refund policy is worded in a way that makes the customer always wrong. Ordered our business print on boxes. Received them and the quality was horrible. The color was faded to the point that font was unrecognizable and would be embarrassing to use. Pricing, for what they provide is obnoxious. Go buy yourself some corrugated boxes for half the price and put stickers on them. You’ll still see 20% savings. Customer service is horrible. Repeatedly blamed us for “using the wrong color”. Would not honor replacement or refund, instead they offered “10% off next order.” Please, please do not sign yourself up for this mess of a business. Here’s your report card, Brandable Boxes, Product quality: F Customer service: F- Pricing: D
Stacey Humphreys
GBI ordered 3 sets of boxes I ordered 3 sets of boxes: 2 cardboard and 1 white. I received the 2 cardboard sets and received an email from FedEx saying the other shipment had been canceled. I sent an email asking about this and received a response saying they'd look into it. Received no other explanation.
Shania Shorter
GBEmailing isn’t always the way to go Emailing isn’t always the way to go . Having people call to work with their customers should be a new approach. I emailed once I placed my order to make a minor change and was unsuccessful to do so and by the time I asked for a Manager/Supervisor I received an email Saying “My order has been shipped”. I didn’t want to go through the process of canceling my order and waiting for a refund to order again for a $1 change to be exact . Hopefully my boxes were worth the wait but this dilemma won’t stop me from ordering again , it just makes me more mindful to review my order again before placing it .