One of my worst shipping experience… One of my worst shipping experience ever. Purchased items on Uniqlo and this is apparently their new shipping parter. Received a delivery confirmation yesterday around 3pm stating my items arrived, went out and found nothing. Called their customer service and they assured me it was left at my garage, so I went around the entire street and still found nothing. They then said they will ask their shipper to see what’s going on and contact me. No one contacted me for 24 hours and called again updated answer was “it was left at your garage”. I ask to see if I can escalate this, nope, cannot transfer me to manager or supervisor. I ask for proof the package was delivered, they email me a online notification saying it’s delivered, no picture of the package, no gps position of where the package was left. They then told me to go talk to Uniqlo, it is Uniqlo’s problem.

Just a follow-up Just a follow-up. I found it pretty funny that Lattis had all poor 1-star reviews. Then right around the same time that they started replying to people, voila!, a glowing 5-star review appeared. Guys, be a little subtler with your social media engineering attempts.

Bad online tracking and lost package I was supposed to get an order from Uniqlo delivered to me on December 20th and the order has not arrived as of January 3rd. I called customer service and all they could do was tell me my order was delayed. The tracking information showed that my package was in my city on Dec. 22nd but for some reason it now shows it’s in AZ with no updates since 12/28. I don’t think my order will ever arrive.

It took over a month to receive my… It took over a month to receive my package and Lattis was not a good correspondent. I was had already told the vendor that I wanted a refund when the package finally arrived.

Horrible company Got nothing!!!! Item was delivered to Fontana while my shipping address is in Arcadia. Never received item. Horrible service. I’d give 0 stars if that was possible. Can’t believe it dared to ask for my rating.