Horrible customer service at move out Horrible customer service at move out. My notification of move out was submitted and confirmed as received well before next billing cycle. Lock was removed and door left open upon move out. Storage facility was kind enough to still bill me for the following month. Management didn’t verify moveout from storage unit till after beginning of next billing cycle and charged me because a lock unknown to me was discovered on the unit I left empty with door fully opened. While trying to resolve the issue they continued their generosity by further charging me a late fee while the issue was still being resolved. As a parting gift for vacating use of their facility after months of onetime payments and appropriate moveout notification they saw fit to charge me for an empty unit with a late fee to seal the deal. I highly discourage being a customer of this facility. Should you choose to subject yourself to the use of this facility, I recommend that you coordinate with the management for an in person moveout verification.

Excess storage Knightdale Great Customer service. Clean environment.

Great Place I needed a place to store our trailer. Excess storage is very convenient, safe with reasonable rates. The facilty is very clean and well maintained. They also have 24 hr access. The staff is very nice and helpful. I would definitely recommend this place if you are looking for a extra storage.

Very professional and courteous staff I really did my research when I needed a clean and secure place for my wife and I to temporarily store things as we work toward completing our house in Moncure. Katie was very helpful and a pleasure to work with and we are very satisfied with our choice in storage companies

Excess Storage is AMAZING!!! Great and friendly staff. They were extremely helpful and gave the best price around. If you need storage, this is the place to go!!!