Knightdale Dragons and Excess Storage - a GREAT partnership! Excess Storage has been a great partner with us! The service is excellent and the facility is clean Thanks for the storage unit!! KPW

Great experience I only needed a storage unit for about 2 weeks to store items donated for a yard sale benefiting the Goathouse Refuge. I was happy to find out I got a deal on my unit since I didn't even need it a whole month and it was for charity!!

Horrible customer service at move out Horrible customer service at move out. My notification of move out was submitted and confirmed as received well before next billing cycle. Lock was removed and door left open upon move out. Storage facility was kind enough to still bill me for the following month. Management didn’t verify moveout from storage unit till after beginning of next billing cycle and charged me because a lock unknown to me was discovered on the unit I left empty with door fully opened. While trying to resolve the issue they continued their generosity by further charging me a late fee while the issue was still being resolved. As a parting gift for vacating use of their facility after months of onetime payments and appropriate moveout notification they saw fit to charge me for an empty unit with a late fee to seal the deal. I highly discourage being a customer of this facility. Should you choose to subject yourself to the use of this facility, I recommend that you coordinate with the management for an in person moveout verification.

Price keeps going up! Gets the job done, but have run into a few bumps along the way. If you want to pay via credit card, they charge a fee. Additionally, their online checkout is a little sketchy, and in bad need of an upgrade. The rent does keep going up. I can't help but feel it is because they have added some other new units, and perhaps they are extending that cost to their patrons. Regardless, it is still an acceptable storage unit, and beats most other places in location and accessibility to the units.

Great customer service Excess storage has provided me with excellent customer service.