my experience Everyone is so nice and friendly, very helpful, your greeted with kindness and a smile when you go in to pay your storage fee. I really like that and thanks for all that you do.

Great customer service Excess storage has provided me with excellent customer service.

Horrible customer service at move out Horrible customer service at move out. My notification of move out was submitted and confirmed as received well before next billing cycle. Lock was removed and door left open upon move out. Storage facility was kind enough to still bill me for the following month. Management didn’t verify moveout from storage unit till after beginning of next billing cycle and charged me because a lock unknown to me was discovered on the unit I left empty with door fully opened. While trying to resolve the issue they continued their generosity by further charging me a late fee while the issue was still being resolved. As a parting gift for vacating use of their facility after months of onetime payments and appropriate moveout notification they saw fit to charge me for an empty unit with a late fee to seal the deal. I highly discourage being a customer of this facility. Should you choose to subject yourself to the use of this facility, I recommend that you coordinate with the management for an in person moveout verification.

Great I've had a great experience using Excess Storage in Knightdale, North Carolina. My items have been stored with them for 2 years. Excess Storage is in a great location, a safe environment and most importantly, available to me 24/7 (unlike some other places). If you need to store anything - personal or professional - you should contact Excess Storage!

Great experience I only needed a storage unit for about 2 weeks to store items donated for a yard sale benefiting the Goathouse Refuge. I was happy to find out I got a deal on my unit since I didn't even need it a whole month and it was for charity!!