Great service I have always had a great experience. The people are very helpful and nice.

Service Excellent Service as a first customer

Horrible customer service at move out Horrible customer service at move out. My notification of move out was submitted and confirmed as received well before next billing cycle. Lock was removed and door left open upon move out. Storage facility was kind enough to still bill me for the following month. Management didn’t verify moveout from storage unit till after beginning of next billing cycle and charged me because a lock unknown to me was discovered on the unit I left empty with door fully opened. While trying to resolve the issue they continued their generosity by further charging me a late fee while the issue was still being resolved. As a parting gift for vacating use of their facility after months of onetime payments and appropriate moveout notification they saw fit to charge me for an empty unit with a late fee to seal the deal. I highly discourage being a customer of this facility. Should you choose to subject yourself to the use of this facility, I recommend that you coordinate with the management for an in person moveout verification.

Storage Experience About a year ago we moved from Tennesse to Selma, NC.I was moving back to the place where I was born and raised. Needed to be back in the area for an aging parent. We have a house full of furniture. I looked at a couple of places but didn't feel right, until I found Excess Storage in Knightdale, NC. I was looking for cleanliness, the right temperature control since NC can be quite humid, video surveillance and security. I found it all with Excess Storage at a great price per month I have two units Thanks Adam for helping to make this moving exprience a good one. Everyone in the office is great also.

Great customer service Excess storage has provided me with excellent customer service.