Horrible customer service at move out Horrible customer service at move out. My notification of move out was submitted and confirmed as received well before next billing cycle. Lock was removed and door left open upon move out. Storage facility was kind enough to still bill me for the following month. Management didn’t verify moveout from storage unit till after beginning of next billing cycle and charged me because a lock unknown to me was discovered on the unit I left empty with door fully opened. While trying to resolve the issue they continued their generosity by further charging me a late fee while the issue was still being resolved. As a parting gift for vacating use of their facility after months of onetime payments and appropriate moveout notification they saw fit to charge me for an empty unit with a late fee to seal the deal. I highly discourage being a customer of this facility. Should you choose to subject yourself to the use of this facility, I recommend that you coordinate with the management for an in person moveout verification.

Service Excellent Service as a first customer

Great customer service Excess storage has provided me with excellent customer service.

Knightdale Dragons and Excess Storage - a GREAT partnership! Excess Storage has been a great partner with us! The service is excellent and the facility is clean Thanks for the storage unit!! KPW

Excess Storage is AMAZING!!! Great and friendly staff. They were extremely helpful and gave the best price around. If you need storage, this is the place to go!!!