The total quote was $75 The total quote was $75 But was hit with a $150 custom tax for sending an iPhone

Stuck at customs with a $600 fee I shipped a new laptop to Colombia for an employee's home office. The laptop arrived in Bogota but has been held at customs. Talking to FedEx, they say there is a $600 fee that needs to be paid to release the shipment and they will need to use another carrier because FedEx doesn't ship to the town I need. I've tried for a week to reach someone at PackageHopper but their website chat is unavailable and they are no longer answering their texts on WhatsApp. I've reached out to the parent company, MyUS, and they have said they forwarded my request to PackageHopper and I'll receive an email. After a week and three different requests I still have heard nothing.

They came through for a small shipment… They came through for a small shipment to Sweden last summer, so I tried them again for a small gift to the same address in Sweden and the identical item to a friend in France. I see that they have told Aramex, the international shipper, different weights for identical items. My biggest problem that they do not respond to emails or WhatsApp texts and their "24x7" chat service is never working. Their customer service is non-existent.

My 4 boxes were supposed to be sent to… My 4 boxes were supposed to be sent to nigeria, only for me to find out ups delivered to Package hopper and there’s no phone number to contact them. I’m beyond furious. UPS is giving me the run around. These items are worth thousands. I just need my stuff back please. How can I reach package hopper????please help me

Missing package I shipped a package to Mexico, but it was stuck at the border with customs. I contacted DHL to release it to return home, and it was returned to PackageHopper, not me. DHL didn't have my information so they couldn't tell me the destination where they delivered it. So I have a missing package and I hope packagehopper finds it and sends it back since it didn't reach it's destination Update… I was notified that Packagehopper uses their address as a return address for all international shipments, hence DHL couldn’t return it to my address. I had to pay again to have it shipped from Packagehopper to my house. They asked me to purchase a return shipping label with my address from UPS or USPS. It is now on its way, after more money. DHL was willing to return the package to its original sender, but they didn’t have that information to fulfill my request.