Stuck at customs with a $600 fee I shipped a new laptop to Colombia for an employee's home office. The laptop arrived in Bogota but has been held at customs. Talking to FedEx, they say there is a $600 fee that needs to be paid to release the shipment and they will need to use another carrier because FedEx doesn't ship to the town I need. I've tried for a week to reach someone at PackageHopper but their website chat is unavailable and they are no longer answering their texts on WhatsApp. I've reached out to the parent company, MyUS, and they have said they forwarded my request to PackageHopper and I'll receive an email. After a week and three different requests I still have heard nothing.

Awesome! I found package hopper in june...i was so estatic because i joined a snack swapping group on facebook and it had saved me about 3 times the amount... not only that my package arrived in just a few days!!!... i immediatly shared with my snack swapping group and we have been happily using ever since.... ive sent about 13 boxes with them so far and ive only had my package delayed one time and i chop that up to the holiday season... i even put the wrong address and they were quick to help me change it and have ny package sent to the correct address...ive been extremely happy with their service and continue to not only use them but reccomend them to others...u even shared it with fed ex workers who were shocked at the discounts given when using package hopper rather than shipping straight thru with fed ex.... i truly thank you guys and will contonue being a valued customer!!!

I was skeptical, and then OVERJOYED I read reviews here, and understandably, I was skeptical. 50% of the reviews were bad 50% were good. The good reviews were shorter; the negative reviews were more detailed. USPS is not delivering mail from USA TO NZ. My daughter is a marathon open-water swimmer and needed Carbopro and some swim goggles that she can’t get there. I looked at shipping rates with DHL, UPS, and FedEx on their sites. My package would cost between $200-260?!? Package hopper was $65?!?! I threw the dice, followed the instructions, took my package to a FedEx store. They gave me a pouch, asked if I needed a receipt, (said yes), and crossed my fingers. I shipped it 3-5 business days. Dropped it on a Thursday, it was at my daughter’s on the following Wednesday! Exactly as indicated (5 business days). I’m sending a second package today. Will let you all know

They came through for a small shipment… They came through for a small shipment to Sweden last summer, so I tried them again for a small gift to the same address in Sweden and the identical item to a friend in France. I see that they have told Aramex, the international shipper, different weights for identical items. My biggest problem that they do not respond to emails or WhatsApp texts and their "24x7" chat service is never working. Their customer service is non-existent.

SCAM!!! SCAM!!! I wonder why they are still able to do business online? Paid over $60 to send a package to Caribbean but received over $300 bill from FedEx. I wonder how much money they were able to get from their customer and they did not even pay it to the Shipping company. Why no government authority looking into this?