Stuck at customs with a $600 fee I shipped a new laptop to Colombia for an employee's home office. The laptop arrived in Bogota but has been held at customs. Talking to FedEx, they say there is a $600 fee that needs to be paid to release the shipment and they will need to use another carrier because FedEx doesn't ship to the town I need. I've tried for a week to reach someone at PackageHopper but their website chat is unavailable and they are no longer answering their texts on WhatsApp. I've reached out to the parent company, MyUS, and they have said they forwarded my request to PackageHopper and I'll receive an email. After a week and three different requests I still have heard nothing.

The total quote was $75 The total quote was $75 But was hit with a $150 custom tax for sending an iPhone

My 4 boxes were supposed to be sent to… My 4 boxes were supposed to be sent to nigeria, only for me to find out ups delivered to Package hopper and there’s no phone number to contact them. I’m beyond furious. UPS is giving me the run around. These items are worth thousands. I just need my stuff back please. How can I reach package hopper????please help me

Package Hopper On 7-17-22 & 7-18-22, Access USA without notice began withdrawing the following UNAUTHORIZED amounts from my Package Hopper shipping account; $599.99, $599.99, $599.99, $303.20, $303.20. Perhaps these are the amounts the insurance claim would have been given to me, however these amounts were being withdrawn from my bank account via PayPal. I had to block Access USA’s access to my PayPal account and delete payment info on my Package Hopper online account, to prevent further withdrawals. History: 3/23/22 I paid Package Hopper / Access USA / myus (all same entity) a total of $497.82 to ship 3 packages to Ghana, Africa. Package Hopper shipped these via FedEx, tracking #s 271192171567, 271192657280, 271193043917. FedEx has refused to release packages to recipient due to ‘fraud’, citing that the account # is invalid. I requested myus to pay FedEx, since I paid them. Or; reimburse me, since all 3 shipments were fully insured. PH has refused to rectify this situation. All packages still sit in Ghana in FedEx’s office.

Quick and easy shipping overseas This is the first time I've used package hopper and I was extremely pleased. My package made it from the US to New Zealand in less than a week. The process was easy and I will definitely use them again. The USPS has quit sending packages to New Zealand right now, and was more expensive. (Just an FYI - the delivery speed does depend on customs, but in this case, they released it very quickly)