Cautiously optimistic! Used them to send overseas package, worked great so used them again, this time my package got held up and never delivered for a reason never fully explained to me! Package Hopper kindly offered a full refund which they didn’t send, when I kept checking on it they finally sent it to my PayPal but disputed it 2 days later and got their money back! They did it in a way that made it look like I offered them a service I didn’t provide and when I responded to dispute PayPal didn’t even review my document showing it was refund! Now I have a negative balance in PayPal because I had already transferred the money! Still trying to resolve this thru PayPal! Update: After multiple emails back and forth they have reissued my refund!! I am cautiously waiting to see if they leave it this time! My experience with them the first time was excellent so hopefully this is now resolved!

Do not use this company Do not use this company. After spending hours wrapping Christmas gifts and baby gifts with beautiful paper, bags and personalised tags, gift arrived in Norway with all paper, tags and bows totally removed from the box! MyPackagehopper has opened the box, unwrapped all the gifts and thrown all wrapping out! All contents arrived as if items had been thrown into the box with no care at all. I am beyond furious! What a huge mistake using them. Do not use these people, there was no difference on cost either.

FedEx demand Same issue as posted by others. Paid Package Hopper$48. Received shipping label (FedEx). Dropped package at nearest FedEx location. Package was accepted without question. Packaged delivered without problems. But now 2 weeks later I have received a bill for $304 from FedEx. Surely FedEx should be billing PackageHopper. PackageHopper followed up stating there was a problem that has been resolved. So no additional money is due to FedEx

Stuck at customs with a $600 fee I shipped a new laptop to Colombia for an employee's home office. The laptop arrived in Bogota but has been held at customs. Talking to FedEx, they say there is a $600 fee that needs to be paid to release the shipment and they will need to use another carrier because FedEx doesn't ship to the town I need. I've tried for a week to reach someone at PackageHopper but their website chat is unavailable and they are no longer answering their texts on WhatsApp. I've reached out to the parent company, MyUS, and they have said they forwarded my request to PackageHopper and I'll receive an email. After a week and three different requests I still have heard nothing.

Is it a scam to use your company? I sent a package through Australia,by printing from my computer and paid your charge of $45. I just got a bill from FedEx for that posting for $198.You have gotten paid but FedEx saysyouhave no account with them, therefore they are charging me a ridiculous amount of money for an envelope weighing less than than1lb.andmeasuring7 inches by 11 inches.your. Ompany