Cautiously optimistic! Used them to send overseas package, worked great so used them again, this time my package got held up and never delivered for a reason never fully explained to me! Package Hopper kindly offered a full refund which they didn’t send, when I kept checking on it they finally sent it to my PayPal but disputed it 2 days later and got their money back! They did it in a way that made it look like I offered them a service I didn’t provide and when I responded to dispute PayPal didn’t even review my document showing it was refund! Now I have a negative balance in PayPal because I had already transferred the money! Still trying to resolve this thru PayPal! Update: After multiple emails back and forth they have reissued my refund!! I am cautiously waiting to see if they leave it this time! My experience with them the first time was excellent so hopefully this is now resolved!

Do not use this company Do not use this company. After spending hours wrapping Christmas gifts and baby gifts with beautiful paper, bags and personalised tags, gift arrived in Norway with all paper, tags and bows totally removed from the box! MyPackagehopper has opened the box, unwrapped all the gifts and thrown all wrapping out! All contents arrived as if items had been thrown into the box with no care at all. I am beyond furious! What a huge mistake using them. Do not use these people, there was no difference on cost either.

FRAUD, you will be asked to pay by fedex again I used them to buy a fedex package. I was charged for the same and package was delivered and now from last 6 months fedex is asking to pay 200$ for the same. They are fraud company and doesn’t pay fedex, and now they are telling fedex system have issues. When I contacted few months back they said they have invoice issues with fedex and they will fix the same and nothing was done for the same and now they are putting it on fedex. NEVER USE THIS FRAUD COMPANY!!!!

Stuck at customs with a $600 fee I shipped a new laptop to Colombia for an employee's home office. The laptop arrived in Bogota but has been held at customs. Talking to FedEx, they say there is a $600 fee that needs to be paid to release the shipment and they will need to use another carrier because FedEx doesn't ship to the town I need. I've tried for a week to reach someone at PackageHopper but their website chat is unavailable and they are no longer answering their texts on WhatsApp. I've reached out to the parent company, MyUS, and they have said they forwarded my request to PackageHopper and I'll receive an email. After a week and three different requests I still have heard nothing.

Quick and easy shipping overseas This is the first time I've used package hopper and I was extremely pleased. My package made it from the US to New Zealand in less than a week. The process was easy and I will definitely use them again. The USPS has quit sending packages to New Zealand right now, and was more expensive. (Just an FYI - the delivery speed does depend on customs, but in this case, they released it very quickly)