I shipped a package to my nephew in UK… I shipped a package to my nephew in UK through packageHopper. Chose Fedex priority service. This was a gift but they provided me with a wrong form as commercial and that I was exporting the items. Now my package is stuck in customs and they want their duties and taxes. I got in touch with packagehopper several times yesterday and their customer service is the poorest I had come across. I was able to chat with 3 different people and they showed no interest in my issue and took no responsibility for sending me a wrong form but point blank told me that once its shipped its my responsibility. I wish I had not used this service and gone to USPS at least my package was going to make it there without all this hassle. They definitely look like a scam to me now otherwise the shipping costs would not have been this inexpensive.

My 4 boxes were supposed to be sent to… My 4 boxes were supposed to be sent to nigeria, only for me to find out ups delivered to Package hopper and there’s no phone number to contact them. I’m beyond furious. UPS is giving me the run around. These items are worth thousands. I just need my stuff back please. How can I reach package hopper????please help me

Cautiously optimistic! Used them to send overseas package, worked great so used them again, this time my package got held up and never delivered for a reason never fully explained to me! Package Hopper kindly offered a full refund which they didn’t send, when I kept checking on it they finally sent it to my PayPal but disputed it 2 days later and got their money back! They did it in a way that made it look like I offered them a service I didn’t provide and when I responded to dispute PayPal didn’t even review my document showing it was refund! Now I have a negative balance in PayPal because I had already transferred the money! Still trying to resolve this thru PayPal! Update: After multiple emails back and forth they have reissued my refund!! I am cautiously waiting to see if they leave it this time! My experience with them the first time was excellent so hopefully this is now resolved!

Service has gone down hill, missing items. Service used to be great! Dropped of directly to FedEx, arrived in Australia in 3 days! No better prices… and then…after about 8 months where they could not ship to Australia the service came back far more expensive, slower shipping, and an undisclosed shipping company. Short version; our package was opened and repackaged by package hopper (no clue why, we’ve packed before just fine) and a few items went missing. PackageHopper says they didn’t see it. So stuck with a He said she said limbo. Lost more goods than what we saved.

Quick and easy shipping overseas This is the first time I've used package hopper and I was extremely pleased. My package made it from the US to New Zealand in less than a week. The process was easy and I will definitely use them again. The USPS has quit sending packages to New Zealand right now, and was more expensive. (Just an FYI - the delivery speed does depend on customs, but in this case, they released it very quickly)