They Stole my $600 Package and claimed lost I paid $90 in shipping to ship a package worth over $500. They never processed it at their facility. They stole what inside and declared it "Lost" in transit. Their loss rate is 100%. Do no ship with this business unless you want you package to never be seen again. I am suspecting it's not even a real shipping company! Instead, some business run by cyber criminal who figured out a way to steal packages legally from US and forward them to India or China to resale...

Avoid this company Avoid this company. Japan Crate uses them. This shipping company is just as inept as Japan Crate and their sister companies. Absolutely horrible / non existent customer service that if you do get a human and not some zen desk macro, they will lie to you in circles even when you show them clear information they are incorrect.

STAY AWAY FROM THIS COMPANY First time using this company to ship package abroad and I heavily regret it. Tracking shows no movement for over a month now and their customer service is like a bot that keeps on sending me the exact same responses. I cannot reach out to an actual person in this company. Starting to think my package is lost. Unfortunately, these are not commercial items that can simply be replaced and this is wedding related. I am warning everyone to stay away from this company. I regret not searching before using their service. I am just finding out now how bad their service is and how high percentage are their lost packages.

Do not use Shipped over a month ago and package still hasn’t arrived I have no way of tracking it and customer service refuses to help me.

I will NEVER use this shipping company again!! I contacted someone September 20th 2023 for a package that was sent August 29th 2023 and it was an expedited shipment. I did not receive a response until today October 4th 2023. Which was finally delivered September 22nd.2023. I was giving a delivery time of 7 to 10 business days. It was a few days shy of a month. Was definitely not worth the money I paid. I should have paid the $4 extra and sent it with ups with the guarantee of it getting there in 5 days.