Avoid this company Avoid this company. Japan Crate uses them. This shipping company is just as inept as Japan Crate and their sister companies. Absolutely horrible / non existent customer service that if you do get a human and not some zen desk macro, they will lie to you in circles even when you show them clear information they are incorrect.

I will NEVER use this shipping company again!! I contacted someone September 20th 2023 for a package that was sent August 29th 2023 and it was an expedited shipment. I did not receive a response until today October 4th 2023. Which was finally delivered September 22nd.2023. I was giving a delivery time of 7 to 10 business days. It was a few days shy of a month. Was definitely not worth the money I paid. I should have paid the $4 extra and sent it with ups with the guarantee of it getting there in 5 days.

STAY AWAY FROM THIS COMPANY First time using this company to ship package abroad and I heavily regret it. Tracking shows no movement for over a month now and their customer service is like a bot that keeps on sending me the exact same responses. I cannot reach out to an actual person in this company. Starting to think my package is lost. Unfortunately, these are not commercial items that can simply be replaced and this is wedding related. I am warning everyone to stay away from this company. I regret not searching before using their service. I am just finding out now how bad their service is and how high percentage are their lost packages.

just a big lost I wait a package and still nowhere ... the same time I replied you with email(twice)and you still not replied!!that's the immediate handling? you lost my parcel and never helped to find it!! 3 MONTHS AND NO REPLY!!!

Dont use this Company if your planing… Dont use this Company if your planing to buy Christmas gift Them send a shipment Home to me october 12 and today november 12 its still not arrived