Absurd This is a flawed company. The only thing worse than their customer service is the actual service they're supposed to provide. Upon tracking my package I discovered I was a closed business with no access. I am a residence with wide open access. It took 4 days of constant emails for them to update tracking to out for delivery. They failed to show once again. I offered many times to pick up package if they would give me a location to do so. No response to this no response to where package was no response to my concerns. How this company stays in business with such practices is beyond my comprehension. I rate them a one only because it's the lowest available review they are not worth one star. If this review seems only somewhat negative then I have failed on relaying my level of frustration with them

Ugh! Ugh! Watching the tracking on my package reminds me of playing pinball, but a lot less fun. It’s “out for delivery”, but then no, it moves farther away. Then, instead of going to the residential address, it seems to have gone to some business that was “closed”, and had “no access”. I alerted them to the error and resent them the address (even though the address they already had was correct). I even sent them a photo of the house. I’ve also sent them a Google Maps link to the exact location. Several days later, still nothing. The company’s email responses are formulaic assurances that my inquiry is “under research” and will receive the “highest priority”. Very clearly, the customer service rep has a readily available collection of stock replies tailored to increasingly irate inquiries. But, equally clearly, no action is ever actually taken. So yeah, I’ve pretty much given up hope that the package will arrive in my lifetime. Deliveries really don’t get much simpler than this one, folks, and they still can’t manage it.

These guys suck on every level from the CEO on down. These guys are a totally mismanaged and pitiful organization from the CEO on down. If they were a publicly traded company they would have been run out of business a long time ago. Apparently, and what their other reviews would indicate, a good number of LSO's employees are professional criminals, and thieves. I ordered an expensive bottle of perfume from ULTA for my 16 yr old daughter for Christmas when the package finally arrived on the the day after Christmas I immediately realised it had been opened and retaped with clear tape. sure enough her $180.00 bottle of perfume had been replaced with a pack of men's depends PEE PEE underwear. What a bunch of sick MF er's By the way the package was ordered on December 17th. The tracking information said the package was out for delivery on the 20th in Kansas City (in the metro where I am staying) but was never delivered until the 26th of December. These guys totally suck on every level!! Never use them EVER!!

Awfullll Continually have missing packages. The WORST shipping company!!! I don't know why companies use them.... they are losing so much money by refunding their customers.

Why would the driver deliver the… Why would the driver deliver the package to the front of the leasing office. They were too lazy to deliver the package to my door. The leasing office was open and they still delivered the packages to the front of the door. I had to contact customer service to get the picture.