These guys suck on every level from the CEO on down. These guys are a totally mismanaged and pitiful organization from the CEO on down. If they were a publicly traded company they would have been run out of business a long time ago. Apparently, and what their other reviews would indicate, a good number of LSO's employees are professional criminals, and thieves. I ordered an expensive bottle of perfume from ULTA for my 16 yr old daughter for Christmas when the package finally arrived on the the day after Christmas I immediately realised it had been opened and retaped with clear tape. sure enough her $180.00 bottle of perfume had been replaced with a pack of men's depends PEE PEE underwear. What a bunch of sick MF er's By the way the package was ordered on December 17th. The tracking information said the package was out for delivery on the 20th in Kansas City (in the metro where I am staying) but was never delivered until the 26th of December. These guys totally suck on every level!! Never use them EVER!!

Never again!!!! Never again!!!! Never again!!!!! I need a list of companies that ships through LSO cause I will avoid them! I order from Nordstrom January 7th package wasn’t picked up from Nordstrom until January 11th it’s now January 19th and still haven’t received my package the dumb ass website on one day indicates “out for delivery” then the very next day “ inbound scan” like WHAT it just said it was “out for delivery “ I really wish Nordstrom would change their delivery service. It doesn’t make sense that a store like Nordstrom‘s is using a company like this to deliver their packages. Do they not see this happening? Are they not paying attention? Please don’t use this company!

Ugh! Ugh! Watching the tracking on my package reminds me of playing pinball, but a lot less fun. It’s “out for delivery”, but then no, it moves farther away. Then, instead of going to the residential address, it seems to have gone to some business that was “closed”, and had “no access”. I alerted them to the error and resent them the address (even though the address they already had was correct). I even sent them a photo of the house. I’ve also sent them a Google Maps link to the exact location. Several days later, still nothing. The company’s email responses are formulaic assurances that my inquiry is “under research” and will receive the “highest priority”. Very clearly, the customer service rep has a readily available collection of stock replies tailored to increasingly irate inquiries. But, equally clearly, no action is ever actually taken. So yeah, I’ve pretty much given up hope that the package will arrive in my lifetime. Deliveries really don’t get much simpler than this one, folks, and they still can’t manage it.

Other than taking longer than expected… Other than taking longer than expected to be delivered, my package which included 6, 750ml glass bottles, marked FRAGILE arrived intact. Even without any dents in the box. I had read all the negative reviews and was worried since my package had not gotten to me yet. But, all was good. Just wanted to leave a positive review amongst all the negative ones. I'm glad I did not have a similar experience!

This company is beyond trash This company is beyond trash, they told me they were unable to deliver my package due to “unable to access” after I gave very very specific instruction's. Mind you they split my package into 3 separate ones and fedex and USPS has no trouble finding it. They have unclear communication, I was told it would try to he redelivered today and was lied to, no one came or tried to redeliver, overall this company is trash and I don’t know how they are even legal or in buisness.