USELESS company, lazy "service" Like everyone else here, LSO sucked for me. My package was marked as "unable to access" (I live in a normal house, not a gated community) and I cannot get in contact with anyone from the company. Now my $200 package is lost in the ether because their driver was too lazy to drop my stuff off.

Ugh! Ugh! Watching the tracking on my package reminds me of playing pinball, but a lot less fun. It’s “out for delivery”, but then no, it moves farther away. Then, instead of going to the residential address, it seems to have gone to some business that was “closed”, and had “no access”. I alerted them to the error and resent them the address (even though the address they already had was correct). I even sent them a photo of the house. I’ve also sent them a Google Maps link to the exact location. Several days later, still nothing. The company’s email responses are formulaic assurances that my inquiry is “under research” and will receive the “highest priority”. Very clearly, the customer service rep has a readily available collection of stock replies tailored to increasingly irate inquiries. But, equally clearly, no action is ever actually taken. So yeah, I’ve pretty much given up hope that the package will arrive in my lifetime. Deliveries really don’t get much simpler than this one, folks, and they still can’t manage it.

The ABSOLUTE WORST… Please refrain from ordering anything online if they are using this company to ship with. This is the most incompetent and laziest shipping company I’ve ever experienced. Not to mention they lie a lot and steal packages. I made sure I stayed home three days straight to make sure that I was here when my package arrived because it was constantly saying “unable to access”. After the three days, the status updated twice, saying the same thing when no one had ever even attempted to deliver my package. This company alone makes me not want to order online simply because I don’t know if they are being used to ship packages or not.

Trash shipping service Trash shipping service, the tracking states they were “unable to locate” due to a “bad address” which is bs, there was nothing wrong about my address the driver/delivery person was either too lazy or too incompetent to deliver the package. I Sent multiple messages via the LSO website and I keep getting generic message stating they are working “diligently” to resolve my issue yet I have been emailing them for over a week and no issue has been resolved not to mention the damn customer service number they have on their website doesn’t even work! They are beyond garbage and I don’t know why they even exist I’m not even going to be ordering from the company anymore as long as they use this shipper.

Never again!!!! Never again!!!! Never again!!!!! I need a list of companies that ships through LSO cause I will avoid them! I order from Nordstrom January 7th package wasn’t picked up from Nordstrom until January 11th it’s now January 19th and still haven’t received my package the dumb ass website on one day indicates “out for delivery” then the very next day “ inbound scan” like WHAT it just said it was “out for delivery “ I really wish Nordstrom would change their delivery service. It doesn’t make sense that a store like Nordstrom‘s is using a company like this to deliver their packages. Do they not see this happening? Are they not paying attention? Please don’t use this company!