USELESS company, lazy "service" Like everyone else here, LSO sucked for me. My package was marked as "unable to access" (I live in a normal house, not a gated community) and I cannot get in contact with anyone from the company. Now my $200 package is lost in the ether because their driver was too lazy to drop my stuff off.

Ugh! Ugh! Watching the tracking on my package reminds me of playing pinball, but a lot less fun. It’s “out for delivery”, but then no, it moves farther away. Then, instead of going to the residential address, it seems to have gone to some business that was “closed”, and had “no access”. I alerted them to the error and resent them the address (even though the address they already had was correct). I even sent them a photo of the house. I’ve also sent them a Google Maps link to the exact location. Several days later, still nothing. The company’s email responses are formulaic assurances that my inquiry is “under research” and will receive the “highest priority”. Very clearly, the customer service rep has a readily available collection of stock replies tailored to increasingly irate inquiries. But, equally clearly, no action is ever actually taken. So yeah, I’ve pretty much given up hope that the package will arrive in my lifetime. Deliveries really don’t get much simpler than this one, folks, and they still can’t manage it.

Awfullll Continually have missing packages. The WORST shipping company!!! I don't know why companies use them.... they are losing so much money by refunding their customers.

If my order says LSO is the shipper I… If my order says LSO is the shipper I will cancel it. These people delivered my package to the wrong apartment then stole it! They didn’t know the neighbors across the hall had a camera in the window and caught everything. LSO count your days. Your competitors are running circles around y’all. Pathetic. And your customer support alone should be a red flag to all companies looking to use yall.

The ABSOLUTE WORST… Please refrain from ordering anything online if they are using this company to ship with. This is the most incompetent and laziest shipping company I’ve ever experienced. Not to mention they lie a lot and steal packages. I made sure I stayed home three days straight to make sure that I was here when my package arrived because it was constantly saying “unable to access”. After the three days, the status updated twice, saying the same thing when no one had ever even attempted to deliver my package. This company alone makes me not want to order online simply because I don’t know if they are being used to ship packages or not.