Terrible shipping service Terrible shipping service. Instead of making an attempt to find the address they just put “unable to locate” also there is no way to get a hold of customer service except for a email message. I’m not sure why merchants use this company. They deserve zero stars.

LSO is useless LSO is useless. They never even attempted delivery and claimed its a "bad address". As you can see this is a common theme for them from the other reviews. I have never had this issue with other delivery services and trying to get assistance from them is like pulling teeth. They don't have a working phone number and frankly don't want to help you. We will cancel any future orders that uses LSO and will be letting our friends and family know about this scam of a company.

These guys suck on every level from the CEO on down. These guys are a totally mismanaged and pitiful organization from the CEO on down. If they were a publicly traded company they would have been run out of business a long time ago. Apparently, and what their other reviews would indicate, a good number of LSO's employees are professional criminals, and thieves. I ordered an expensive bottle of perfume from ULTA for my 16 yr old daughter for Christmas when the package finally arrived on the the day after Christmas I immediately realised it had been opened and retaped with clear tape. sure enough her $180.00 bottle of perfume had been replaced with a pack of men's depends PEE PEE underwear. What a bunch of sick MF er's By the way the package was ordered on December 17th. The tracking information said the package was out for delivery on the 20th in Kansas City (in the metro where I am staying) but was never delivered until the 26th of December. These guys totally suck on every level!! Never use them EVER!!

Ugh! Ugh! Watching the tracking on my package reminds me of playing pinball, but a lot less fun. It’s “out for delivery”, but then no, it moves farther away. Then, instead of going to the residential address, it seems to have gone to some business that was “closed”, and had “no access”. I alerted them to the error and resent them the address (even though the address they already had was correct). I even sent them a photo of the house. I’ve also sent them a Google Maps link to the exact location. Several days later, still nothing. The company’s email responses are formulaic assurances that my inquiry is “under research” and will receive the “highest priority”. Very clearly, the customer service rep has a readily available collection of stock replies tailored to increasingly irate inquiries. But, equally clearly, no action is ever actually taken. So yeah, I’ve pretty much given up hope that the package will arrive in my lifetime. Deliveries really don’t get much simpler than this one, folks, and they still can’t manage it.

ZERO STARS!!! ZERO STARS!!! This company is full of it, they left my package OUTSIDE UNSECURED at the mailstation in my apartment complex, not inside the mailbox literally OUTSIDE sitting on the ground and it was stolen and then they had the audacity to say it was delivered to the correct address to the mailroom. I want to show the picture of exactly what they sent me as proof but I don’t see a section on here to add picture.