AFL
USService and Products Expensive/Marginal Quality After you make a purchase the website tries to "entice" you into buying something else. I thought I was clicking on a product to look at it, but NO, the website just added it to my order.... seems very underhanded to me. I had to make multiple requests for this issue to be resolved properly. Products are expensive. I've found other sites where I can get hats w/o logos for FAR less $$.
John Greet
USMaking it Right Once notified of a delivery challenge, Lift Down acted within days to make it right. I have now received my hats and they are of great quality and very comfortable.
Rick Noss
USAfter a slight mishap on my Ship To… After a slight mishap on my Ship To location, I couldn't be more pleased with the service and the quality of the hats. The colors and materials are just as indicated...and I love the muted earth tones!
Walter Hetrick
PTRestocking fees for product exchange The hat quality is good and price with fright charges, is above average, no argument on this. I ordered the XL hat and when delivered, I immediately tried the hat on and felt like it was to large. So I contacted “Lift Down” for exchange for a normal size “large” (via email). I was expecting, I would need to cover the fright charges but did not expect a restocking fee! After paying $29 for the hat and shipping charges along with a restocking fee, I decided to keep the XL hat, I ordered and never mind asking for an exchange, due to the cost of the exchange fees. I would end up with a hat closer too the $50 range, when all said and done.
Johnny G. Thompson
USI’m glad I found Lift Down! I am blessed with a huge noggin. Caps were an impossibility for me until I found Lift Down. Those little plastic adjustable strips on the back are just a joke as far as I’m concerned. Then I ran across the Lift Down website and investigated. Sure enough you make caps that fit me with room to spare. They are very well made, comfortable and look good too! Ordering is trouble free, shipping is quick, over all a great buying experience and a very enjoyable product! I now own 6 of your caps!