Walter Hetrick
PTRestocking fees for product exchange The hat quality is good and price with fright charges, is above average, no argument on this. I ordered the XL hat and when delivered, I immediately tried the hat on and felt like it was to large. So I contacted “Lift Down” for exchange for a normal size “large” (via email). I was expecting, I would need to cover the fright charges but did not expect a restocking fee! After paying $29 for the hat and shipping charges along with a restocking fee, I decided to keep the XL hat, I ordered and never mind asking for an exchange, due to the cost of the exchange fees. I would end up with a hat closer too the $50 range, when all said and done.
AFL
GBService and Products Expensive/Marginal Quality After you make a purchase the website tries to "entice" you into buying something else. I thought I was clicking on a product to look at it, but NO, the website just added it to my order.... seems very underhanded to me. I had to make multiple requests for this issue to be resolved properly. Products are expensive. I've found other sites where I can get hats w/o logos for FAR less $$.
Richard
GBGreat fit and quality - fits big heads! Shipping was super quick and communications was great! Hats fit my BIG head perfectly with no adjustment. I have never had hats fit this well and they have perfect brim height so you don't look like you're wearing a top hat like other brands.
John Greet
GBMaking it Right Once notified of a delivery challenge, Lift Down acted within days to make it right. I have now received my hats and they are of great quality and very comfortable.
Maxwell Lata
GBLove the color selection, but flimsy construction Love the color selection, but hat construction feels flimsy and cheap. For comparison, I’ve got a few Legacy hats, and they feel much more solid. The inside band is heftier and has sturdier stitching. The bill is harder, and the adjustable strap feels heavier. This all results in a sort of pliant feel that doesn’t suit the hats for more than casual wear and can sometimes tent and sag under different scenarios. Good as a beater hat if you’re looking to up your color selection, but won’t stand the test of time I believe.