customer
GBThe ordering process was very smooth … The ordering process was very smooth and the representatives were responsive and helpful. The delivery window was very large (11am-4pm) and the delivery driver refused to bring the 50 stools down to my establishment- all they would do was load them off the truck. I was by myself and had to carry all of them down several flights of stairs. I paid several hundred dollars to have them delivered, so this was disappointing.
Jeffrey Mrazik
GBI placed 2 major orders with Superior… I placed 2 major orders with Superior this year. Received both, as ordered. Everything showed up on time, as promised. Flawlessly packaged. Not a scratch or imperfection in both orders. Quality of furniture is excellent. Would definitely use this company again.
Sawyer Insurance
GBHigh Quality, Good Price We furnished our renovated office with Superior's metal chairs, cafe tables, and stools. They had the industrial style we wanted with some added features, like wooden seats. Delivery for the models we wanted took longer than we wanted but we were very happy when they did come in.
AM
GBNice chairs but difficult customer service and deliverey We ordered our chairs almost a month out and were under the impression that we would be able to receive them in a timely manner. We had to call DAILY to make sure they arrived-- which wasn't until the night before we opened our bar!!!!! We were unable to get a definite delivery date---just kept being told "hopefully". Everyone we spoke to was pleasant, but there didn't seem to be any mechanism to define a delivery date. Chairs are great!
Taste Bud
GBWe purchased these for our restaurant I decided to change my review after failing to get the support needed for two defective pieces. Suddenly no one calls back. No one follows through. And no one takes responsibility to fix the issue. After several weeks of calling, we will be one table short for opening day with no resolution in sight. Very disappointed. ------- We purchased these for our restaurant: Taste Community Restaurant. They worked great and went together easily. The customer service team was absolutely fantastic and helped us get exactly what we needed. My only complaint was the delivery driver didn't call ahead as promised. Our construction team had to stop working to unload the truck (not an easy task for these--you need lots of manpower--they are heavy).