Item took forever to be delivered Item took forever to be delivered, over two weeks. Which when you need baby formula is far too long. There should be more clarity when placing an order on how long it’s going to take rather than informing once you’ve already paid.

Shipment of order It was easy to order. My shipment was delivered on time. Items were wrapped nicely to prevent damage

Our order was delivered as all on time… Our order was delivered as all on time and in excellent condition!!!!

Slow order processing, misshipped order and ground freight was more expensive than the product ordered. I ordered 6 packages of Garofalo Gemelli pasta. I received an email that a partial shipment of 4 packages was shipped and the remaining two packages were back ordered. The packaged I received was another customer's order for 4 packages of Garofalo's Mafalda Corta Pasta. I notified Nuline of the misshipment and they are now looking into correcting the order. I get these things happen, but what really bothers me is the 6 packages of pasta cost $32.10 and the UPS ground shipment cost $36.99. Maybe I am too use to Amazon's Prime service of quick shipments and minimal freight costs. Am I to assume that shipping costs for all orders I place with Nuline are going to double the costs of my order?

Outstanding customer service It took a while to receive the product I ordered because it was in high demand and their supplier was slow BUT Nuline traders was extremely courteous, kept me updated, and sent me a coupon code for a future purchase as an apology for the delay. Wonderful customer service. When the product arrived it was packaged extremely carefully and labeled by hand, the exchange felt very personal and caring.