Delivered before said date and they… Delivered before said date and they always communicate incase there is something to inquire or inform as regards the product and so far so good on all the orders I’ve made with nuline

Outstanding customer service It took a while to receive the product I ordered because it was in high demand and their supplier was slow BUT Nuline traders was extremely courteous, kept me updated, and sent me a coupon code for a future purchase as an apology for the delay. Wonderful customer service. When the product arrived it was packaged extremely carefully and labeled by hand, the exchange felt very personal and caring.

I ordered hill stage 1 formula and… I ordered hill stage 1 formula and received kendamil stage one formula. I had no choice but to switch my son formula since I can’t purchase his original HIPP formula in store.

Poor communications options for customers trying to complete an order I tried for several days to complete an order. There was some kind of problem with the payment - my bank allowed the charge but Nuline kept putting the money back in my bank account and telling me there was a problem with the payment. I attempted to email, use the live chat, and fill in a help form but never heard from anyone at Nuline. Finally I backed out and tried again with a different payment source, not one I wanted to use. Very poor communications options for customers trying to deal with a problem.

Slow order processing, misshipped order and ground freight was more expensive than the product ordered. I ordered 6 packages of Garofalo Gemelli pasta. I received an email that a partial shipment of 4 packages was shipped and the remaining two packages were back ordered. The packaged I received was another customer's order for 4 packages of Garofalo's Mafalda Corta Pasta. I notified Nuline of the misshipment and they are now looking into correcting the order. I get these things happen, but what really bothers me is the 6 packages of pasta cost $32.10 and the UPS ground shipment cost $36.99. Maybe I am too use to Amazon's Prime service of quick shipments and minimal freight costs. Am I to assume that shipping costs for all orders I place with Nuline are going to double the costs of my order?