Customer Service This review is not about the products from Armory Den but on their lack of Customer Service. Based on the reviews I've read and the description of their products, I look forward to one day using their products. I have submitted four different messages through their website and have responded to three of their computer generated emails. After several emails requesting information about creating an account and veteran's discounts, I still have not received a response from Customer Service. With no response from Customer Service I decided to go ahead and order the products I wanted. I selected the items from their website, placed them in my basket and proceeded to checkout. At checkout, I received a notice that my profile had been placed on a restricted list and I was unable to place a new order. Shortly after that message, I received an email stating I was only a click away from completing my order and in fact they provided me a Coupon Code for a 5% discount. Again I attempted to complete my order and again I received the same notice concerning the list I am on. To top it off yesterday I received an email from Armory Den, an advertisement for their newly released Thread Protectors. Based on the reviews I have seen on Trustpilot, I hope this gets the attention of a Customer Service Representative at Armory Den. I look forward to a conversation with them via email or phone with the sole purpose of completing my order. Very Respectfully Brad

Amazing! Absolutely thrilled with the level of customer service. Anytime I had a question they respond very quickly and always answer my questions completely. I love their packaging. While it may be somewhat difficult to get to their products through all the packaging, I really appreciate that they take the time to properly wrap their products. I feel like this attention to detail would protect my order if the delivery person were to leave it where it could get rained on or left in the weather. The packaging is amazing, and I will continue to return as a customer.

Outstanding on all fronts Great company! I am 110% satisfied with my experience. The ordering process was easy and secure. The package arrived 3 days early by USPS. The product was extremely well-packaged: outer bubble envelope, inner bubble wrap, a box, and the individual pieces were separated and secured within holes in foam material. The trap itself is very well constructed as advertised. I’m glad I paid the extra $$ for a high quality product rather than risk with a random internet company just out for sales. Also customer service responds within hours and is extremely responsive—they have actual humans interacting with you! Will use again. Thx!

Customer service is lacking... So far my experience with Armory Den isn't that great. I have sent then 7 emails over the past few days asking about a product that is out of stock and if they accept backordering. I have yet to receive anything back from customer service. If this issue gets resolved I will update my review.

custumer of Armory Den for life. where do i start, well for one thing these people have custumer service covered on a legit level. the best hands down communication with me then any company has ever had. up until my first purchase amazon had that on lock. but Armory Den has them beat. And if your skeptical of the quality of material or machining. one time is all it will take for you to truely trust that every single purchase you make with them will be the best you can buy. The best business and people you will ever spend money with. I am a customer for life and that is a fact! truely greatful for a business that actually cares about the people they do business with. thanks yall god bless you!! Adam Carruth