I did have to wait on hold for quite… I did have to wait on hold for quite some time, once I spoke with a representative, they informed me about their return policy. They asked me to either ship the iPad back or provide photos of the damage. I followed their instructions and did both. They sent me a $500 gift card which I haven’t used yet. I wanted to love this store more but the employees at their menlo park office are too heavy handed

I'm so disappointed with ShopiOSx.com I'm so disappointed with ShopiOSx.com. I bought a Nintendo Switch online and their shipping costs were outrageous - cancelling out any discount that I got. Even worse, they don't have any brick and mortar stores near me, making it impossible to just go to the store and buy it there. The whole experience has been incredibly frustrating and I wouldn't recommend them to anyone.

Want to give 5 stars but parking is high & they don’t accept cash I recently had the chance to place a pickup order at ShopiOSx Calabasas, situated outside Los Angeles — 40 mins away so keep this in mind. The customer service team at this store is truly outstanding. Adam went the extra mile by promptly responding to my email inquiry even after I had already made my order. It's important to mention that they don't accept cash, which might be a downside for some customers. Also parking in the lot costs $11 per hour, which adds to the overall expense of visiting the store. However, despite these minor inconveniences, I have to say that ShopiOSx Calabasas impressed me with its cleanliness and efficiency. They offer a wide variety of new iPhones; in fact, I was able to purchase both the iPhone 15 and 14 in a single order. The AC is high and there are sections for each electronic type.

Phone support is limited Phone support is limited, but I haven't encountered any issues with the Nintendo Switch so far. The console was safely packaged inside a case and a ShopiOSx bag when it arrived. My kids have been enjoying the Nintendo Switch since we received it and everything has been working flawlessly.

I placed an order a couple of weeks ago… I placed an order a couple of weeks ago and I waited for a couple of days till it got canceled without my consent. I decided to give them another chance, I placed an order last week and the same thing happened. They charged me via PayPal, the following morning my order was canceled and I have not received any refund. I wrote many emails to them and they have not responded back. This is a totally waste of time. Don’t trust them. Now they are on the market as SHOPIOSX.app