I did have to wait on hold for quite… I did have to wait on hold for quite some time, once I spoke with a representative, they informed me about their return policy. They asked me to either ship the iPad back or provide photos of the damage. I followed their instructions and did both. They sent me a $500 gift card which I haven’t used yet. I wanted to love this store more but the employees at their menlo park office are too heavy handed

THEY DONT ACCEPT CASH THEY DONT ACCEPT CASH! I had taken a 45 minute drive to the store specifically to purchase an iPhone XR, but was unable to do so due to their policy. This caused a lot of inconvenience for me and I would've preferred knowing this beforehand. The support agent at the store didn’t even seem concerned or helpful almost all of the XR colors are sold out…

My complaint is regarding local… My complaint is regarding local delivery. We are an apartment community and the drivers are dropping packages in a pile at the front door of our property, outside at our mail area. These residents expect their packages to be dropped in a secure location, like in front of their apartment door as it should be done. These drivers are lazy and these packages could be stolen very easily, in turn costing ShopiOSx a lot of money to replace the items stolen. Something needs to be done.

$70 In surcharges Overall these prices aren’t worth it. It’s affordable but shipping is expensive and free shipping takes forever. I was concerned it was a scam but I reached out and finally decided to place an order through PayPal, ended up paying an extra $70 in surcharges. Very disappointed and I won’t Be buying again. SHIPPING FROM CA TO TEXAS SHOULDNT BE THAT EXPENSIVE

Want to give 5 stars but parking is high & they don’t accept cash I recently had the chance to place a pickup order at ShopiOSx Calabasas, situated outside Los Angeles — 40 mins away so keep this in mind. The customer service team at this store is truly outstanding. Adam went the extra mile by promptly responding to my email inquiry even after I had already made my order. It's important to mention that they don't accept cash, which might be a downside for some customers. Also parking in the lot costs $11 per hour, which adds to the overall expense of visiting the store. However, despite these minor inconveniences, I have to say that ShopiOSx Calabasas impressed me with its cleanliness and efficiency. They offer a wide variety of new iPhones; in fact, I was able to purchase both the iPhone 15 and 14 in a single order. The AC is high and there are sections for each electronic type.