I did have to wait on hold for quite… I did have to wait on hold for quite some time, once I spoke with a representative, they informed me about their return policy. They asked me to either ship the iPad back or provide photos of the damage. I followed their instructions and did both. They sent me a $500 gift card which I haven’t used yet. I wanted to love this store more but the employees at their menlo park office are too heavy handed

I'm so disappointed with ShopiOSx.com I'm so disappointed with ShopiOSx.com. I bought a Nintendo Switch online and their shipping costs were outrageous - cancelling out any discount that I got. Even worse, they don't have any brick and mortar stores near me, making it impossible to just go to the store and buy it there. The whole experience has been incredibly frustrating and I wouldn't recommend them to anyone.

Phone support is limited Phone support is limited, but I haven't encountered any issues with the Nintendo Switch so far. The console was safely packaged inside a case and a ShopiOSx bag when it arrived. My kids have been enjoying the Nintendo Switch since we received it and everything has been working flawlessly.

iphone has a crack on the camera/screen ShopiOSx shipped my iPhone SE fast, but the experience was far from perfect. Despite the affordable price of $47 with the discount and shipping costs, I was disappointed to discover a small crack in the front of the phone. While the front camera still works, the noticeable crack is an eyesore. To address this issue, I reached out to customer service for assistance.

THEY DONT ACCEPT CASH THEY DONT ACCEPT CASH! I had taken a 45 minute drive to the store specifically to purchase an iPhone XR, but was unable to do so due to their policy. This caused a lot of inconvenience for me and I would've preferred knowing this beforehand. The support agent at the store didn’t even seem concerned or helpful almost all of the XR colors are sold out…