Had issue with ordering system Their online order system indicated that there was an error and my order did not go through. I reordered and then found out I was charged twice. I was able to resolve after back and forth with customer service. Jake was prompt in refunding the duplicate. Unfortunately I was not told that and just saw the refund on my CC statement. The CSR apparently didn't know that he had issued the refund and was indicating I would be responsible for the shipping, then after pressed that I would get a gift card for the cost of shipping. This was my first order, I can not comment on the product itself just my experience with attempting to resolve a customer service issue.

Loyal customer. Excellent products. I have made two purchases directly and one from Amazon. I’ve ordered CBD, CBG & CBD, multi vitamin for women, Turmeric, Ashwaganda, Magnesuim Glysonate & CBD for my dog. Everything that I’ve ordered has really been excellent. I use the Multivitamin and Glysonate everyday and I will continue to do that. I feel so much better when these are a part of my daily routine.

Goodbye Epilepsy Medicine! Jake and the team at USA Medical are so helpful! My daughter suffers from epilepsy and she's had to be on medication for the last few years. I truly disagree with all things big pharma, and was looking for a better alternative to giving my child what is likely hurting more than helping. When I spoke with Jake, he told me all the benefits of CBD and how it has absolutely helped people with epilepsy. So we got a bottle and started giving it to her a few weeks ago. Firstly, she MUCH prefers the taste to her old medicine. But, much more importantly, she hasn't had a seizure since she's been off of her medicine and on the CBD. Thank you so much for this gift to her!

I made and paid for my order 3 weeks… I made and paid for my order 3 weeks ago and I haven't received it. I did receive a shipping confirmation email about a week ago but it only said my order had been shipped and no shipping information. I have no idea when to expect my order and status inquiries have gone unanswered to date.

WHAT ARE YOU WAITING FOR-try them! I find the communication with this company the BEST around. If I ever do have an issue, it is resolved, super fast and with a personal touch. The products are fantastic and I've never been able to address some of my chronic pain until finding some of the CBG products. Also, the magnesium and CBD capsule have really helped my sleep!!