Disappointing Experience: Lack of Communication and Customer Service It is with a heavy heart that I am compelled to write this review about Protein Factory, a brand I have cherished and supported for years. However, recent events have left me profoundly disappointed and frustrated. After placing an online order, I encountered a concerning issue where my package was inexplicably returned to the sender. Seeking clarification and resolution, I reached out to Protein Factory through the communication channels they specified – via text and email. However, to my disappointment, my attempts at contact have been met with deafening silence. It has been a staggering 19 days since my initial inquiry, yet I have received no communication or act of customer service from Protien Factory.This level of disregard is entirely out of character for a company I have trusted and patronized for so long. The lack of response is particularly disheartening considering the unwavering quality of Protein Factory's products. However, it pains me to admit that this stellar product quality is overshadowed by abysmal customer service and communication practices. Echoing the experiences of other dissatisfied customers, such as Steve Pearl, it appears evident that there has been a notable decline in the company's dedication to its patrons. It is disheartening to witness what feels like a loss of passion for the business from the company's leadership. While I still hold faith in the excellence of Protein Factory's products, I cannot in good conscience recommend purchasing from them online. Until there is a demonstrable improvement in their customer service and communication, I urge potential customers to exercise caution and explore alternative purchasing avenues. In conclusion, while I regret having to issue such a warning about a brand I once held in high regard, I cannot overlook the lack of accountability and care demonstrated by Protein Factory. Proceed with caution, and do not let this company take your money without delivering the service and support you deserve.

Go for the 100% Whey Isolate. It's worth the Cost. I've been ordering from Protein Factory for years. Great, clean product, good service and fast shipping. Recently the cost went up (due to dairy prices I'm sure) for the 100% Wisconsin Whey Isolate so I cheaped out and got the Mega Whey instead. the MegaWhey is 'fine'. It's still better than most grocery store brands, but it doesn't mix as cleanly or have as clean a taste. I will go back to the Wisconsin in the future.

Alex is a con man I placed an order and after two weeks it never showed up. When I called Alex he said it was out of stock. He argued with me about a refund in ultimately threatened to come up to my house saying, “you don’t know who I am”. He will deny it, but I have indisputable proof. I will be posting proof on multiple social media accounts

I’ve been with ProteinFactory since… I’ve been with ProteinFactory since 2012. Alex is top notch and a great human. I’ve tried the creatine, bio serum, hydro 520, salmbolic, unleashed, native whey isolate, and Citrulline peptides. All products were great and provided what I was looking for. Definitely recommend PF 10/10. Also if you have questions about anything Alex has his personal cell on website, Goodluck talking to any other CEO of a supplement industry.

Good bulk protein Awesome bang for your buck. Same prices as Myprotein but there's no soy or artificial crap in it. Just pure protein for a low price. I've been a customer for about a year and a half now and that'll definitely continue.