Great customer service We had a family event on Saturday that we wanted to be sure that we were Covid free for. We had been hearing reports that the antigen tests aren’t sensitive enough and didn’t have time for a PCR test. A friend told us that the Lucira home kits are as accurate as PCR and that MEENTA carried them. I immediately went on line and ordered the kits adding overnight delivery so that we could have the kits Saturday. Friday morning, Liesl reached out to me to let me know that the kits would arrive on the next business day, which would be Tuesday, because of the holiday. She offered me the option of getting a Saturday delivery so that we could get the kits on time. Thanks to Liesl’s attention to our needs, we received the kits early on Saturday morning, took our tests and we’re able to attend our family event with confidence. We truly appreciate Liesl’s conscientious outreach to get us our kits on time. We will absolutely be recommending MEENTA based on her outstanding customer service.

Had a concern after reading your instructions for the Lucira self test… Had a concern after reading your instructions to the Lucira Self Test . Was not clear whether or not a telehealth system was available for the test. Scheduled and went through an online meeting with customer service representative. Covered the subject and gave me the options I had to clear my concerns.

$35 dollars for shipping? $35 dollars for shipping?! Also, tried to reach customer service and never reached anyone to provide me CPT codes and EIN for insurance reimbursement. I would not buy here again. ETA: I did receive a reply below that's not entirely helpful. If Meento.io has a CPT code and an EIN (most businesses have a tax ID number) I can handle reimbursement myself. Receiving those would be helpful.

Responsive Responsive. Convenient. Leading technology supplier. Will use every time I need a test and would highly recommend. Well done Vicky and Emma as callouts 👍👍

Best service ever Liesl was terrific, and corrected an error (mine) within minutes. I received my product within 24 hours.