satisfaction Jon G. and Sam T. were the installers of our new shower. They were very professional as well as friendly. Answered our questions with knowledge. Very satisfied.

Corey and Byron Corey and Byron were the installers of my new shower. They were very professional and friendly. very satisfied with the work they clean up everything. Joan Rankin

Installers were on time and courteous Installers were on time and courteous, Gary M was very knowledgeable and helpful in the return visit to readjust the doors.

Complaint Regarding Credit Reporting and Payment Issues Buyer Beware! They try to lock you in a contract so that you can’t price shop and when you cancel they attempt to strong arm money out of you even if they have not done any work or scheduled your install. Subject: Complaint Regarding Credit Reporting and Payment Issues Dear West Shore Customer Service, I am writing to express my deep dissatisfaction with the recent experience I had with your company. Unfortunately, I find it necessary to file a formal complaint due to the lack of truthfulness in credit reporting and payment practices. Background: I placed an order with West Shore on 20-MAR-2024. After reconsidering my decision, I attempted to cancel the order the following week. Issues: Credit Reporting: Despite my cancellation request, I noticed that West Shore inaccurately reported my credit status. This has negatively impacted my credit score, causing unnecessary stress and inconvenience. Payment Strong-Arming: Shockingly, I received communication from your legal department threatening to extract $5,000 from me. This strong-arm tactic is both unethical and unacceptable. Expectations: I demand immediate resolution in the following ways: Correct the credit reporting error promptly. Cease any attempts to coerce payment through intimidation. Action Required: Please provide a written confirmation of the corrective actions taken within five business days. Failure to do so will compel me to escalate this matter further. I trust that West Shore will uphold its commitment to transparency and fair business practices. I look forward to a swift resolution. Sincerely, ]

DO NOT USE WEST SHORE HOMES So this is my second complaint about West Shore installing a shower. I posted earlier that I had a half wall they installed and I needed to find someone to put in the half glass. When I finally found an installer he would not do the job because the half wall was not straight. After two months, West Shore finally came back to fix the wall. The same installer came back and we asked him to attach the handrail which was not installed the first time. While installing the handrail he drilled a hole in our waterline. In order to fix it they had to put a hole in my living room wall. Needless to say, I have to wait another week to have my wall repaired!! This has been a nightmare. 🤦‍♀️