Ordered for my son at college Ordered for my son at college. Very quick reponse to customer service questions. Delivery was also faster than expected. I hope individual weight plates are available for sale soon, so they can be added to the bar for heavier lifting.

Loved it at first I got the POLAR PRODUCTS ACTIVE ICE 3.0 38" X 22" BLANKET PAD COLD THERAPY SYSTEM WITH DIGITAL TIMER, 9 QUART RESERVOIRSKU: PP-AIS3.0-9-BB. My wife had a knee replacement and she loved it at first but the pump would stop pumping sufficiently to keep her leg cool. The pump isn’t restricted by anything because I use frozen water bottles as suggested. I’ve tried keeping the cooler level with the blanket(which is inconvenient) and it still didn’t keep pumping enough. I’m thinking there is too much flow restriction with the blanket being that it has a lot of channels or cells to pump through. The package also came with instructions for a control with a timer and we recieved a basic controller for flow only. I would appreciate a solution as she continues recovery and she will be having the other knee done soon. Thanks

Excellent Customer Service Product received as promised. Customer service was very responsive and responded to my inquiries in less than 24 hours. Shipping was delayed due to the pandemic, but given this product was sold out and/or overpriced everywhere else, we were thrilled to receive it from a reputable company at a fair price.

Company seems to be ‘checked out’ when it comes to info sharing Agee with other reviewers on total lack of transparency on company’s part and their lack of an informative process per back orders. Wanted something for Christmas that I had to call 3 days prior to get any info on holdup. Then month later and no communication I left another concerned voicemail. Not instilling confidence that we will ever be getting this paid for item. Terrible customer relations.

Excellent quality and received in 2.5 weeks The website says 3-4 weeks to get your order and I received mine in 2.5 weeks. The price includes free shipping! I called their customer service (which had stellar reviews online) before placing an order for the TKO barbell set and they said their stock order arrives in 2 weeks then they turn the order over quickly to send out to the customer. Everything was exactly as she said. Packaging was very secure. The quality is excellent! The weights have a smooth finish and the barbell has a nice soft lining for better grip. I am very pleased and will order future equipment from them.