Chan
GBWell worth the investment Received the water rower in less than a week and it exceeded my expectations. The parts were of very high quality and easy to assemble. I wanted to be a little higher off the floor, so i ordered the Hi-Rise kit (leg extensions) separately with the same wood finish. I researched other rowers and this one has a 500-lb weight capacity for any larger humans interested. Perfect for kick starting weight loss journey. The sound of the water is wonderfulness. I love swimming, however with the Covid action i’m unable to use the pool at the YMCA. Awesome equipment- well worth the investment!
AJ
GBExcellent Customer Service Product received as promised. Customer service was very responsive and responded to my inquiries in less than 24 hours. Shipping was delayed due to the pandemic, but given this product was sold out and/or overpriced everywhere else, we were thrilled to receive it from a reputable company at a fair price.
James Brabson
GBA formerly real company is now a fraud This appears to have been a real company once upon a time. Now it clearly is not, it seems to be a fraudulent storefront using the website of the original company. They will not ship your product. They will not refund your money. They will not respond to emails, phone calls, facebook messages, or voicemails. I have a long paper trail of my repeated attempts to get some sort of response from them. ANY response from them. I'm being forced to do a chargeback with my credit card company. AVOID AVOID AVOID
Mike O'Connell
GBCompany seems to be ‘checked out’ when it comes to info sharing Agee with other reviewers on total lack of transparency on company’s part and their lack of an informative process per back orders. Wanted something for Christmas that I had to call 3 days prior to get any info on holdup. Then month later and no communication I left another concerned voicemail. Not instilling confidence that we will ever be getting this paid for item. Terrible customer relations.
Kristi Galante
GBOrdered for my son at college Ordered for my son at college. Very quick reponse to customer service questions. Delivery was also faster than expected. I hope individual weight plates are available for sale soon, so they can be added to the bar for heavier lifting.