Kevin was very helpful and assisted me… Kevin was very helpful and assisted me with charges that I felt we're erroneous. I wasn’t trying to buy multiple shipments. when I was reading through my receipt noticed that there were gonna be multiple shipments. Kevin took care of it in prompt and orderly fashion!

First off my customer service rep was… First off my customer service rep was friendly and honest. I believe I made the mistake in not canceling my subscription. Yet Daryl was willing to refund my purchase no questions asked. Almost unheard of today. Solid business practices. Please feel confident in purchasing products from this company. They prqctice what they preach.

Billing Issues I was billed for a service i didnot sign up for and when i brought it to their attention the problem was taken care of and the overcharge was refunded. I am completely satisfied with how this problem was handled. I also bought three bottles of Brazilian wood and I am completely satisfied with this product, I may buy some more.

Customer support Lianne (108) was very… Customer support Lianne (108) was very helpful. She listened and did exactly what I requested. My only strike on her is telling me I am wrong. However, in not sure about this company. The advertisement that I responded to did not say anything about a monthly subscription. Thankfully, they emailed me before charging my card. How many would have missed this email? Many. This was inappropriate use of PCI information. Further, the agreement that I do have is full refund of I see no value of this product within 90 days of regular use (with no return) plus a bottle of something supplied by their distributor. According to Lianne, there will be a full refund, however I have to return unused product, and there is no trial bottle from the distributor. She was not informed properly and now the burden is on me to prove it.

I was conned during the order process… I was conned during the order process to "sign up" (somewhere in the fine print) for some "online course" re the Brazilian Wood use. No mention of where or how to activate this "course" during the order process so I only became aware of this "course" when the $79.92 recurring charges begin showing up. This con job (even with refund) insures that I cannot recommend nor re-purchase your product. Which has not worked for me....was going to give it some more time, but now I may take advantage of your money back guarantee. Karma a b-word..